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Service Desk Agent

Job ID: 210629
Location: SALT LAKE CITY, UT, United States
Date Posted: Feb 17, 2021
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Interim Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No
Benefits: Click here

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Job Description

Description

DESCRIPTION          

SAIC is hiring a Service Desk Agent for a key role supporting the EITaaS team in Salt Lake City, UT.

JOB DUTIES

  • Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
  • Diagnose, identify, isolate, and analyze problems utilizing historical database records.
  • Route calls to product line specialists, application, or system support specialists.
  • Maintain and updates records and tracking databases.
  • Alert management to recurring problems and patterns of problems. 

Qualifications

REQUIRED EDUCATION, EXPERIENCE AND CLEARANCE

  • AA Degree in related discipline and one year related experience; Or, High School and two (2) years of related experience
  • Candidate must be a US Citizen.
  • Candidate must be able to obtain or possess an Interiem Secret clearance to start and must be able to obtain Secret clearance.

DESIRED EXPERICE AND CERTIFICATIONS

  • Current Security+ or ability to obtain certification within 6 months of hire
  • Prior Service Desk Tier I and II experience
  • Excellent communication skills



Overview

SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.

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