Job Description
Description
SAIC has an immediate need for a Telecommunications Technician to support the NASA Integrated Communications Services (NICS) contract at NASA's Langley Research Center in Hampton, VA. The NICS contract provides high quality integrated communications services for secure voice, video and data solutions and services to NASA customers worldwide.
Job Responsibilities:
Primary responsibilities include the installation, troubleshooting and management of telephony, cable plant, collaboration rooms and network infrastructure for a large campus.
Job Description:
- Installs, maintains, repairs, and modifies cable systems both copper and fiber. Installs, relocates and troubleshoots telephones and network connections
- Uses engineering drawings, statements of work, and technical manuals to determine requirements for underground, buried, and aerial cable systems, Installations may be internal or external to buildings
- Prepares and installs distribution equipment. Terminates cables and wiring on distribution frames, cable boxes, patch panels and/or equipment
- Ensures techniques, materials, and accomplishments are according to technical standards, specifications, engineering directives, as well as all applicable laws, regulations, or codes for the authority having jurisdiction, Troubleshoots cable system problems; locates, repairs, and tests to ensure problem resolution
- Duties to also include the resolution of problems on a live network and collaboration rooms. Install/uninstall network hardware components to include switches, routers, access points and appliances
- Knowledge of Cisco Communications Manager, Unity, voice gateways and Presence required. Must be proficient in programming Cisco switches and routers to include configuration of IP telephony
- Should be comfortable and willing to perform hands-on troubleshooting and field work. Network Operations Center (NOC) experience helpful
- Excellent troubleshooting skills and ability to narrow down the cause of an issue and determine a solution is critical
- Must have proven ability to maintain accurate logs of trouble isolation and repair efforts and escalate/communicate issues to management as needed
- Requires independent thinking/problem solving skills and proven ability to prioritize and execute multiple tasks with appropriate supervision
- A professional attitude and courteous manner toward customers, partners and coworkers is essential
Qualifications
Required Education and Experience:
- High School Diploma or GED
Required Skills:
- Strong telephony related trouble shooting skills
- Basic understanding of traditional Public Branch Exchange (PBX) functionality
- Cable Plant experience – copper and fiber (manhole, hand-hole and tunnel system)
- Ability to communicate and interact effectively with customers and IT infrastructure team members
- Willingness and ability to work in campus tunnel system in support and maintenance of an emergency telephone network currently present in the campus tunnel system
Desired Skills / Experiences:
- 1-2 years of Cisco Call Manager and Unity Connection experience or equivalent vocational or accredited education focusing on networking and VoIP
- Collaboration conference room installation and trouble shooting
Clearance:
- Must be able to obtain a Public Trust clearance
Desired Certifications / Training:
- Cisco Network Academy training courses below are preferred; regarded as a plus
- Cisco Voice (CVOICE) Course, Cisco IP Telephony I/II Courses (CIPT1/2) or Implementing Cisco IP Telephony/Video CIPTV1 and (CIPTV1/2)
Travel (if any):
Overview
SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.
