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Bus Proc Analyst Principal

Job ID: 210429
Location: SAN ANTONIO, TX, United States
Date Posted: Jan 13, 2021
Category: Information Technology
Subcategory: Bus Proc Analyst
Schedule: Full-time
Shift: Day Job
Travel: Yes, 25 % of the Time
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: Yes
Benefits: Click here

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Job Description

Description

JOB DESCRIPTION:

The National Security Customer Group of SAIC is seeking a ServiceNow Technical Business Analyst, Principal, to support Platform One.  Platform One is building an infrastructure-agnostic platform, to support the Department of Defense’s (DoD) vast infrastructure options, including — Government clouds, on premise, disconnected, and classified environments.  

Air Force Life Cycle Management Center, Unified Platform (UP) program office (AFLCMC/HNCP) continues to implement, integrate and maintain ServiceNow capability IAW DoD’s Enterprise Service Management Framework (DESMF) standards. Additionally, the government is interested in continuing to build-out of additional modules to include, but not limited to Service Management, IT Service Management and Human Resources Onboarding modules within the ServiceNow platform. They work in an Agile based environment and the Government may adopt various agile processes such as Extreme Programming (XP), SCRUM, Kanban, and Lean Software Development.

SAIC will provide software development and engineering services for Information Technology Operations. Anticipated tasks include, but are not limited to, design, development and configuration of workflows/processes, test and on-board of ServiceNow Enterprise Onboarding & Transitions and Software Asset Management capability that will enable best practice and industry standards of enterprise level service management for the Government.

The candidate for this position will directly support building the ServiceNow Platform capabilities for the government software systems, and should have the following qualifications and experience:

Qualifications

TYPICAL EDUCATION AND EXPERIENCE: 

  • Bachelor’s degree in a relevant field and ten (10) years or more experience in business, engineering, technology and/or consulting; Masters and eight (8) years or more experience; other work experience and certifications considered in lieu of degree requirements
  • The proposed Technical Business Analyst must have at least one (1) year experience working with ServiceNow as a Technical Business Analyst,
  • Experienced in Agile methodologies for defining/prioritizing backlog, leading problem resolution for both internal and external customers
  • Expertly articulating and translating product vision into features and stories for particular products, and communicating the product strategy effectively to both key stakeholders and Agile team members
  • Participating in daily face-to-face and/or remote Agile team leadership, clarifying functional requirements, constantly communicating and gaining alignment around feature or product strategy
  • Architecting and executing a program roadmap and backlog (grooming, prioritization and refinement).
  • Setting quality standards for delivery, develops user story acceptance criteria, accepting stories and participating in team demos and retrospectives to validate quality
  • Defining minimum viable product (MVP) and effectively negotiates tradeoffs of conflicting priorities based on value to the business and customer
  • Accounting for assigned feature level key performance indicators (KPIs)
  • Analyzing feasibility, cost ramifications, economies, or other aspects of planned or potential programs
  • Must have a Secret clearance

 

Desired skills:

  • Familiarity with Agile, Scrum, or Kanban frameworks
  • Experience with Atlassian suite and other IT lifecycle tools


Overview

SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.

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