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Managed Services Lead

Job ID: 210404
Location: WASHINGTON, DC, United States
Date Posted: Jan 12, 2021
Category: Information Technology
Subcategory: Sys Administrator
Schedule: Full-time
Shift: Day Job
Travel: Yes, 25 % of the Time
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: Yes
Benefits: Click here

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Job Description

Description

We are currently seeking a motivated, career and customer oriented Senior Managed Services Lead to begin an exciting and challenging career with SAIC.

*This position is remote*

Duties:

Performs day-to-day operational maintenance, support, and upgrades for complex operating systems, workstations and servers. Coordinates, directs and performs complex software installations and upgrades to operating systems and layered software packages. Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures. Continually monitors and tunes multiple systems to achieve optimum performance levels. Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions of varying complexities. Ensures data/media recoverability by developing and implementing a schedule of system backups and database archive operations. Plans and implements the modernization of servers. Develops, implements and promotes standard operating procedures and schedules. Conducts hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines. Incumbent develops and implements new standards, policies and procedures. Incumbent in this job works closely with cloud engineers, architects, and application developers to help determine and develop the systems that will be implemented. Accountable for the request for change (RFC) process. Deploys the supported systems/applications API releases, hot fixes and patches, maintains the COTS software (ArcGIS Server, SQL, etc.) updates and patches. These tasks include updates, patches and deploying builds on the infrastructure upon approval of an RFC. 

Qualifications

Required:
- Bachelors and 2 years or more of related experience or equivalent.
- Must posses or be able to achieve a Public Trust level of clearance. 
- Must understand how to operate and maintain cloud platforms and applications throughout the entire lifecycle
- Must understand the complexities and process rigor associated with Change Management. 
- Must have the ability to work with the customer to develop Organizational Change Management (OCM) strategies, training, and implementation. 
- Must have the ability to communicate via written, oral, and virtual media.
Desired:
- AWS Certified Sysops Administrator - Associate desired. 



Overview

SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.

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