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Technical Support II

Job ID: 210252
Location: PYONGTAEK, Seoul, Korea, Republic of
Date Posted: Jan 8, 2021
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Rotating
Travel: Yes, 10 % of the Time
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: No
Benefits: Click here

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Job Description

Description

SAIC is hiring a Technical Support II to join our team in Pyeongtaek, Korea !


The Cybersecurity, Network Operations and Maintenance of IT Support Team will provide professional, contract, technical, logistics, and management support for the USACISA-P as one of their the service providers in the Republic of South Korea (ROK). For the US and Allied units throughout the ROK, the USACISA-P mission includes contract oversight, supporting and providing input for implementation, operations, support, and maintenance of assigned technology systems, including critical support for US and allied military leadership. Support requires work to have work performed in the ROK
as designated Mission Essential staff members, and therein staff members will be afforded Invited Contractor (IC) status  in accordance with the Mutual Defense Treaty between the ROK and the USA as defined in US Force Korea Regulation 700-19. 


JOB DESCRIPTION: 

  • Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. 
  • Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. 
  • May route calls to product line specialists, application, or system support specialists. 
  • Maintains and updates records and tracking databases. 
  • Alerts management to recurring problems and patterns of problems. (It should be understood that this is not intended to be a detailed nor comprehensive description of any individual employee's job content. Managers set the specific duties and responsibilities for each employee). 
  • Advance knowledge in specialized functions. 
  • A wide and comprehensive acquaintance with, and understanding of, both general and specific aspects of the job and their practical application to complex problems and situations ordinarily encountered. 
  • Coordinate with Engineers to help resolve tickets, conduct site visits for troubleshooting. 
  • Supervision Received: Minimal supervision. 
  • Contacts are frequent with individuals representing outside organizations, and/or individuals of significant importance within the company. 
  • Contacts involve planning and preparation of the communications, require skill, tact, persuasion and/or negotiation to accomplish the objectives of the communications

Qualifications

Education and Experience: 

  • AA degree in related discipline and (1) year related experience; Or, High School and (2) years related experience. 
  • Secret Clearance required, Favorable T5 adjudication advantageous for this position
  • Personnel must be at least Information Assurance Technical (IAT) Level II-certified (or higher). Must have any one of the following certifications at a minimum IAT II: 
    • IAT Level II - CCNA Security, CySA+, GICSP, GSEC, Security+CE, CNS, or SSCP 
  • Computing Environment Certification required (e.g Windows, Cisco, etc) 
  • All personnel must be ITIL Foundation certified at time of contract start (or must be able to obtain within 60 days from hire date)
  • Korean and English Bi-lingual capability

#USACISA-P



Overview

SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.

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