The Email Operations Engineer will partner across the
organization's operations teams' various hybrid environments to monitor and
address all areas regarding collaboration and messaging tools. Specifically,
the Messaging Operations Engineer will monitor incidents, requests,
maintenance, scheduling, and escalations of messaging and collaboration
applications and will strategize with vendors and with internal teams at the
divisions to prevent incidents and ensure customer satisfaction.
This is a 100% Remote / Work from home role.
Responsibilities of the Messaging Operations Engineer
Email Engineering support through an integrated set of methodologies and
products to enhance the operations of hardware and software systems to
include the collection and analysis the email systems information,
diagnosis of problems, and development of recommendations to resolve
and maintain new and existing Email systems and their associated software
configuration baseline data and documentation.
redesign activities that modify functionality and/or produce technical
improvements to enhance software and security.
system execution and performance; track and report change requests and
discrepancy reports; perform problem analysis and resolution; and provide
technical assistance to the end-user.
production control activities such as the support of cyclical changes to
operational workloads, compression, data restores, reorganization of
files, recovery of systems, production of reports, download/upload of
information, and setup and verification of fields and programs for the
execution of production runs.
the sustainability and performance of all email and collaboration
Tier III support escalation as a final point of contact to the Service Desk
and resolving problems within established practices and timeframes
knowledge and technical skills by participating in educational
opportunities such as training classes, reading professional blogs and
forums, relevant social media, maintaining personal networks, and
participating in professional organizations
Competencies of the Messaging Operations Engineer
customer service and verbal and written communication skills
to communicate technical information to both technical and non-technical
analytical and problem-solving skills
to learn and currently possess knowledge of commonly-used concepts,
practices, and procedures
to handle multiple user requests and prioritize work assignments
to work within a team environment and focus on team orientation
demeanor at all times
- Completed bachelor's degree (or +3 years of experience in place of degree) -
- 3-5 years managing Microsoft Office365 Exchange and Windows Server operating systems with management experience
- 0-1 years managing cloud collaboration tools, specifically Microsoft Office 365, specifically experience with Exchange administration
- Exposure to VMware
- Exposure to Cisco IronPorts and F5.
- Must be a US Citizen with the ability to pass and maintain a Public Trust 6
SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.