Job ID: 2019310
Location: ALBUQUERQUE, NM, United States
Date Posted: Dec 10, 2020
Category: Information Technology
Subcategory: Bus Proc Analyst
Shift: Day Job
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: DOE L
Potential for Remote Work: Yes
Benefits: Click here
SAIC is looking to fill a position for a Business Analyst to assist in applying common best practices from industry to the customer using a knowledge base to create conceptual business models and to identify relevant issues and considerations in selecting application software packages. This person will assess the operational and functional baseline of an organization and its organizational components and help to define the direction and strategy for an engagement while ensuring the organizational needs are being addressed. Typical areas addressed include Human Resources, Finance, Supply, and operations. This person will identify information technology inadequacies and/or deficiencies that affect the functional area’s ability to support/meet organizational goals and support the development of functional area strategies for enhanced IT.
The Business Analyst will analyze business and technical processes to better understand the internal business functions and user needs. Work products created by this individual will support our ITIL service management and software engineer projects. This person will act as a liaison between customers, management and staff to define requirements and business cases, develop technical specifications, and configure and test software solutions. Duties may include:
•Evaluates customer processes, issues, and needs to facilitate the definition of technical system requirements.
•Configures solutions in commercial software ensuring operational requirements are met.
•Resolves issues for customers of enterprise information systems.
•Plans, coordinates and executes unit, functional, integration or acceptance testing to ensure systems meet business requirements.
•Recommends technology solutions in support of business processes.
•Creates documentation and provides training to ensure customer proficiency in support of software solutions.
•Collaborates with multidisciplinary personnel, including center management, cross-functional process members, line organizations, and external contractors to determine customer's needs.
•Creates communication and analysis products to increase organizational understanding of customer functions and recommend service and software solutions.
•Bachelors degree in Computer Science, Engineering, Information Systems or related field and 2 years or more experience OR 6 years or more of related experience in lieu of degree
•Experience designing, analyzing, configuring, testing, and supporting software solutions.
•Experience conducting research, interviews, and job shadowing
•Experience modeling systems and business processes
•Experience on systems development projects
•Familiarity with processes related to IT operations and product development projects
•Ability to obtain and maintain a required DOE security clearance.
•Business Relationship Management certification
•ITIL Foundations Certification
•Familiarity with Lean, Lean IT, or Lean Six-Sigma
•Familiarity with Service Management
•Familiarity with Enterprise Architecture
•Excellent communication and organization skills
•Familiarity with Digital Workplace Concepts
•Experience with Agile software development methodologies.
•Project management skills, including the ability to lead IT projects.
•Strong teamwork skills and effective interpersonal and communication skills.
•Proven analytical and problem-solving skills.
SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.