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Service Delivery Program Manager

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Job ID: 2019297
Location: ARLINGTON, VA, United States
Date Posted: Jan 22, 2021
Category: Program Management
Subcategory: Program Mgmt
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: No
Benefits: Click here

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Job Description

Description


Responsibilities

  • Mobilizing all appropriate Contractor resources to respond to Incidents that are Severity Level 1, crises and disasters;
  • coordinating all third party operations and maintenance activities and having a complete understanding of the SLAs; an
  • monitoring and reporting Contractor’s performance of Services.
  • Participates in all status updates and acts as the delivery authority.
  • Owns Risk Management action items, including assessing, planning, and executing mitigation strategies as needed.
  • Identifies opportunities to improve Service delivery to FDIC, including by:
  • Identifying and promoting continuous improvement activities to improve the Services and/or reduce FDIC costs; and
  • leading Contractor Personnel in the identification, development and analysis of trends in Service delivery, capacity utilization and infrastructure performance.
  • Identifies and deploys (with FDIC Approval) new and innovative Services that drive business value; retire (with FDIC Approval) Services that are not adding value.
  • Manages all activities of SOW operations including, by:
  • tracking and managing activities across all parties within the SOW;
  • serving as a technical advisor for complex FDIC decisions and issues; and
  • managing test lab activities and the evaluation of new Configurations, Patches, Upgrades, and Image modifications, as applicable, to the Services.
  • Acts as subject matter expert for decisions under the applicable SOW:
  • Maintains a detailed expertise of Device platforms deployed, including Device and Software Configurations;
  • Maintains a detailed expertise of Device encryption and security assurance technologies; and
  • Advises on technology innovations, security threats and other industry trends.
  • Leads the technical components of the operation and Maintenance of the Contractor Systems:
  • Maintains an expertise of the Software and Device technologies supporting the Contractor Systems;
  • Maintains a detailed understanding of the workflow for Contractor Systems; and
  • Manages the technical Interfaces between Contractor Systems and FDIC Systems.
  • Ensures appropriate responses to all Incidents:
  • Mobilizes all appropriate Contractor resources to respond to Incidents that are Severity Level 1, crises and disasters;
  • Confirms communication events (creation of IRB, initial Incident Responses and ongoing communications); and
  • Coordinates Root Cause Analyses when needed.
  • Handle all invoicing, budgeting and financial-related issues.
  • Handle all contract changes

 


Qualifications

TYPICAL EDUCATION AND EXPERIENCE:


Bachelors and eighteen (18) years or more of related experience; Masters and sixteen (16) years or more of related experience.


Qualifications


At least fifteen years of infrastructure Support experience.


At least four years of experience supervising projects or project teams.


In-depth experience in the implementation and customization of the Contractor Tools – formal education and certifications preferred.


Demonstrable experience in the development and implementation of client-specific work flow processes.


Demonstrable experience in the development and implementation of client-specific change management processes.


Advanced proficiency in analytical, project planning, negotiations, interpersonal and communication skills (verbal and written).




Overview

SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.

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