Job Description

Description

Job Description:

The IT interface with all employees assigned to a designated work location to support the employee and customer IT requirements and issues. Responsible for ensure smooth IT operations at the workforce assigned to designated work locations and/or remote access needs. Key interface for user support on new accounts, issuing new desktop/laptop, phone and mobile devices and software needs. IT Support for diagnosing, troubleshooting, repairing and debugging Laptop/desktop, servers, networks, phones, printers, AV and VTC and Software systems. IT support for customer meeting and conferencing needs for daily meetings requiring IT networks, AV, and VTC needs. Interfaces with the employees/customers to ensure new IT systems (HW, SW and networks) are coordinated through all corporate interfaces. Conducts on-site installation and testing of IT equipment to ensure proper working order. Responsibilities include oversight and integration support of existing hardware, software, network configurations and new system initiatives for all sites within area of responsibility. Installation of software maintenance releases or hardware upgrades including the oversight of the installation process and test procedures to diagnose and resolve product performance problems at installation. Identifies areas requiring product improvement and approves/implements upgrades and hardware or software engineering change orders. Provides feedback and customer support regarding product performance problems and suggested solutions which may require product exchanges or more complex problem solving. Plans, prepares and conducts on-the-job training as required in support of the foregoing activities. 

Qualifications

TYPICAL EDUCATION AND EXPERIENCE:

• AA Degree in related discipline and six (6) years related experience; OR, High School and seven (7) years related experience with relevant certification.
• Extensive Windows OS proficiency
• Experience with Active Directory/Group Policy
• Network/Firewall troubleshooting
• Working knowledge of Microsoft Office Products
• Office 365/Microsoft Teams is a plus

Overview

SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.