Job Description
Description
Description:
SAIC is seeking a Cleared Technical Services Analyst to join our team supporting programs and customers in our (Chantilly, VA) and the surrounding users/locations. Providing technical support across a wide range of IT services in high-stakes environments can be stressful and experience managing numerous tasks on a daily basis with positive, customer-focused attitude is key.
Your daily responsibilities will include:
• Deliver world-class technical support for users operating in classified areas including workstation & end user hardware, software, connectivity & authentication services, Audio-visual, and Telephony services reported by phone, ticketing system, and in-person.
• Liaise with Security and System Administration teams to ensure adherence to/compliance with customer and Corporate security/operational processes
• Represent IT as the face/point of contact for IT services including delivering solutions, training, and troubleshooting assistance for processes and technologies including SAIC Employees, Subcontractors and Customers when using SAIC’s systems/facilities.
• Contributes to the execution and completion of projects and initiatives e.g. deployments of hardware/software, standing up new program teams, moves/adds/changes, and rolling out new technology and processes.
• Proactively recognizes and reports bugs, design flaws, or other opportunities to improve Service Delivery to Administration and Engineering teams, following up to contribute in test and validation efforts to roll out enhancements and improvements.
Qualifications
Required Qualifications:
Active TS/SCI with CI Poly or higher, and ability to maintain, is required.
Bachelor’s Degree and two (2) years or more experience. Additional experience may be used in lieu of Education.
Security+ CE certification or ability to obtain within 6 months
Undeniable Communication, Collaboration, and Customer Service skills.
Experience providing technical support directly (in-person) and virtually (via phone, e-mail, or indirectly) to users in a Government, Federal, or other highly-regulated environment
Proficiency deploying, maintaining, and troubleshooting Microsoft-based workstations (Windows 10, Office Suite) and troubleshooting issues with common network services including Active Directory, Exchange, Certificates, DHCP, DNS, etc.
Working knowledge/proficiency troubleshooting and supporting Telephone (VOIP), Audio-Video, Printing, Networks, and common business technologies.
Desired Qualifications:
Self-starter with ability to effectively define and prioritize tasks against objectives and project-based outcomes in conjunction with incident, event, and request-driven workloads.
Experience in workstation management technologies i.e. WSUS, SCCM, McAfee EPO and endpoint management/device control software
Experience providing support for compliance policies/frameworks including patching, STIG guidelines, RMF, NIST800-171/53
Work history supporting Intelligence Community and handling sensitive data
Preferential certifications include ITIL, CASP/CISSP
Flexibility to travel to other local (Northern Virginia/DC Area) locations as needed (<10%)
Overview
SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.
