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ServiceNow Platform Developer

Job ID: 2017080
Location: OAK RIDGE, TN, United States
Date Posted: Nov 20, 2020
Category: Information Technology
Subcategory: Platform Engr
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: Yes

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Job Description

Description

JOB DESCRIPTION:

The ServiceNow Platform Developer is responsible for supporting the design, development, maintenance, administration, and continuous improvement of enterprise Service Management solutions in ServiceNow.  This is a SME/Subject matter expert role; the successful candidate will collaborate with the existing internal ServiceNow team (and customers) on projects following industry standards. Development efforts will include (but are not limited to) catalog items, business rules, workflow, custom portal pages, widgets, scoped applications, interfaces, API and software integrations, customized web pages, user interface policies, server and client scripts.  Also participates in administration of ServiceNow to include upgrades, updates, etc. reporting to program leadership and customer.

Responsibilities:

  • Designs, plans, and administrates ServiceNow.
  • Develops automation scripts for efficient deployment and operations of ServiceNow using a variety of scripting and programming languages.
  • Maintains technical expertise relevant industry standards and best practices in ServiceNow.
  • Evaluates new ServiceNow technologies to enhance capabilities of cloud-based and virtualized services. 
  • Ensures the logical and systematic conversion of product requirements into systems solutions that acknowledge technical, schedule, and cost constraints.

 Other Characteristics:

  • Develops creative technical solutions to complex problems.
  • Guides the successful completion of projects.
  • Work is performed based on documented stories associated with scrum planning sessions.
  • Exercises judgment in methods, techniques and evaluation criteria for obtaining results.
  • Applies technical expertise and of other related disciplines.
  • Familiar with Agile development processes.

Other Requirements:

  • US Citizenship is required
  • Able to obtain (and maintain) Government Public Trust designation as a condition of employment.
  • Able to travel up to 10 percent
  • Position is remote/telecommute based, 90 percent

Qualifications

 Required Experience, Education, and Certifications:

  • BA/BS engineering or related IT, System Engineering, or STEM degree (or an additional 4 years of experience in lieu of degree)
  • 3+ years of professional experience in design, development and/or Administration in ServiceNow
  • Experience integrating cloud services with scripts/code to create customer facing solutions.
  • Certified ServiceNow Administrator
  • System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
  • Better than fundamental understanding of ServiceNow platform capabilities
  • Strong interpersonal and communication skills
  • Experience implementing best-practices and procedures
  • Working knowledge of ServiceNow components such as Change Management, Service Catalog, Problem Management, Incident Management, CMDB, Asset Management, Knowledge Management, Service Catalog, etc.
  • Ability to provide ServiceNow customization and configuration including but not limited to: scripting, workflow administration, report setup, module customization, data imports and third-part software integration.


Overview

SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.

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