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Technical Svcs Associate

Job ID: 2017218
Location: SAN DIEGO, CA, United States
Date Posted: Dec 3, 2020
Category: Information Technology
Subcategory: Technical Svcs
Schedule: Full-time
Shift: Day Job
Travel: Yes, 25 % of the Time
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No

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Job Description

Description

SAIC is seeking a Mission Support Representative to support our Joint Range Extension (JRE) Program in San Diego, CA.

JRE Mission Support is the first tier of support for the JRE system.  They are responsible for interacting with customers, both over the phone and on site, in order to provide them with the expertise needed to successfully execute their mission.  In addition to providing first tier customer support, the JRE Mission Support team is also needed to travel to customer locations, both CONUS and OCONUS, for Information Assurance updates, teaching classes, installations, troubleshooting systems and more.

The JRE program has been supporting the war fighter for over 18 years.  Starting out as an Air Force program (JTEP), the JRE is now supporting all branches of the United States military.  In addition to sales throughout the US, the JRE has also spread into many NATO Coalition forces such as, Royal Australian Air Force, Canadian Air Force, Republic of Korea Air Force and more.

Additional duties:

  • 24/7 Mission Support and JTEP Technical Service Desk phone support;
  • Return Merchandise Authority troubleshooting and resolution;
  • JRE operator/maintainer Training;
  • On-site customer support both CONUS and OCONUS (up to 40% travel);
  • JRE Demonstrations;
  • Information Assurance updates;
  • Imaging/reimaging JRE hard drives;
  • Troubleshooting ancillary equipment such as cables and radios;
  • Windows, Linux and Solaris system administration.

Qualifications

TYPICAL EDUCATION AND EXPERIENCE:

  • Bachelor’s degree in science, engineering or computer related discipline;
  • 3+ years in Multi-TDL experience;
  • Experience working within JICC as an ICO, JICO, or military datalink maintainer.


Overview

SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.

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