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Scientific Systems Engineer

Job ID: 2017335
Location: COLLEGE PARK, MD, United States
Date Posted: Nov 3, 2020
Category: Engineering and Sciences
Subcategory: Systems Engineer
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Public Trust
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: Yes

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Job Description

Description

SAIC is recruiting for a Scientific Systems Engineer for one of our programs supporting the FDA. This candidate will be required to provide general support for Windows and Mac OS workstations in the FDA laboratory and office environment. The ideal candidate shall have expertise in setup, configuration, administration of Windows and OS Scientific Workstations, and integrating them with Active Directory/etc.. Independent, motivated individuals with good oral and written communication skills for documenting process and procedures, and briefing reports are desired. The candidate must be skilled in the setup, configuration and management of scientific workstations.

Primary Duties and Responsibilities include, but not limited to:

•Perform software application maintenance on scientific workstations running a variety of operating systems including Mac OS, Windows, and some Linux.

•Perform routine and preventative maintenance such as general computer tasks, application loads, disk utilization, system loading and system monitoring, applying operating system patches, antivirus updates

•Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of the scientific workstations, which includes the collections of diagnostic data, restoring the system operation, development of workarounds, and other activities necessary for recovery of a system

•Accurately document problems in logging and discrepancy reporting tools

•Work directly with the customer in most aspects of the day-to-day activities

•Respond to user calls regarding hardware and software problems, correcting or ensuring that problems are escalated when required. Communicate with users and senior management the status of key problem statuses

•Perform hands-on repair of equipment and maintenance/installation of computing infrastructure

•Maintain and troubleshoot all hardware associated with end-user computing, including printers, workstations, router switches, etc.

•Implement continuous improvement methodology through the use of IT systems or procedure

•Maintain inventory of system assets

•Ensure compliance with FDA standards and security policies

•Additional responsibilities will include: End user documentation and training, computer moves and deployments, and additional duties as assigned.

Qualifications

REQUIRED EDUCATION AND EXPERIENCE:


  • Must have a Bachelors degree and 2+ years of relevant experience, and Associates degree and 5+ years of experience. May consider and additional 4 years of experience in lieu of a degree. 
  • Must have prior Windows / Mac Troubleshooting experience 
  • Must have experience working in a team environment
  • Must have experience working independently as well as supporting projects
  • Must have at least 1+ years of direct IT experience troubleshooting in a scientific or closely related environment. 


Overview

SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.

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