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Cyber Ops Center Support II

Job ID: 2017281
Location: OAK RIDGE, TN, United States
Date Posted: Nov 20, 2020
Category: Cyber
Subcategory: Cyber Ops Center Support
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: No

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Job Description

Description

The Enterprise Operations Center, multi-tenant network and security operations support team, located in Oak Ridge, Tennessee, currently has an opening for the position of CYBER OPS CENTER SUPPORT II (Enterprise Operations Support Technician). The EOC supports SAIC’s internal network, the associated ISMC network, and multiple client networks. We work with numerous teams and individuals via email, telephone, chat, and direct ticket submission. We support off hour’s coverage for all customers, ensuring 24/7 seamless operations.


Applicants must be flexible to work any 8-hour shift within our hours of operation, 24 hours a day, 7 days a week, with possibility of overnights, weekends, and holidays. This position is for a five-day, 40-hour workweek. We are seeking candidates who live in, or around, the Oak Ridge/Knoxville area in East Tennessee or in the Cookeville area in Middle Tennessee.


Responsibilities (include, but are not limited to):

  • Inspect LAN/WAN infrastructure and fix minor or major problems/bugs.

  • Perform troubleshooting to system failures and identify bottlenecks to ensure long term efficiency of network.

  • Evaluate network performance and find ways of improvement.

  • Test, configure, and maintain network hardware and peripheral devices.

  • Assist End-Users is identifying and resolving network related issues.

  • Organize and schedule upgrades and maintenance without deterring others from completing their own work.

  • Provide technical direction to co-workers on computer and network usage and offer comprehensive advice and instructions.

  • Work in tandem with all coworkers, and other teams, to ensure efficient and prompt resolution of all issues.



Qualifications

Education: Associate’s Degree in Computer Networking/Engineering or related field, or 3+ years’ experience in an IT support role.


Certifications:

  • CCENT/Net+ Level of Certification Required. 

  • Applicants should be obtaining a CCNA (already having CCNA strongly preferred). 

  • CCNA Security/SEC+ qualifications are strongly preferred.

Required skills:

  • Outstanding diagnostic, problem-solving and analytical skills.
  • Good knowledge of LAN/WAN networks, TCP/IP protocols and network technologies.
  • Familiarity with concepts and best practices of Network Security.
  • Hands-on experience with common software and hardware.
  • Good written and verbal communication skills, with a focus on accurate and succinct documentation of all work performed for ticketing purposes and collaborating with team members. 
  • Exceptional customer service skills.
  • Strong attention to detail.
  • Punctual.
  • Able to lift up to 50 lbs without assistance.
  • Available for shift oriented work, in a 24/7 environment, and able to work holidays as needed.
  • Ability to acquire Public High Trust clearance.
  • Reliable means of transportation.


Overview

SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.

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