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Telecom Support Agent

Job ID: 2016938
Location: OKLAHOMA CITY, OK, United States
Date Posted: Nov 9, 2020
Category: Wage Determination (SCA)
Subcategory: Service Contract Act
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: No

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Job Description

Description

JOB DESCRIPTION: Candidate will receive calls from users to perform actions regarding existing devices such as, but not limited to, activations, address issues regarding cell coverage, or troubleshooting devices. The candidate will process multiple types of ticket requests using BMC Remedy and follow established job guides to perform duties. Candidate will work with multiple carriers to order devices and will return devices according to existing telecom disposal guides.


Must have two years’ experience operations of large computer systems.

 

**MUST PASS A NATIONAL AGENCY CHECK**  
 

 

Qualifications

TYPICAL EDUCATION AND EXPERIENCE: N/A



Overview

SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.

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