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Technical Support IV

Job ID: 2016660
Location: ARLINGTON, VA, United States
Date Posted: Nov 12, 2020
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: Yes

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Job Description

Description

SAIC is seeking a Technical Support IV. This position provides first line technical support for local and remote users, resolving technical problems and answering queries. Support shall include content management (CM) for SAF/IA websites (AF Portal for both NIPRNet and SIPRNet, AF Public websites) to SAF/IA evolving collaboration needs (Intelink, MS SharePoint®, AFKN, visual tele-conference [VTC], etc.). The contractor will work with SAF/IA to define and validate on-going information/ knowledge sharing and collaboration needs, IT and information systems (IS) strategy, and assist with IT and IS portfolio compliance activities management to ensure high up-time computing (i.e., NIPR and SIPR desktop/laptop support), DOD/AF on-site networking, remote connectivity, and telecommunications needs are met. The contractor will provide recommendations for CM strategy, realignment of sites/tools, site structure, etc. as instructed by the CIO.

 

POSITION RESPONSIBILITIES: 

  • Provide triage of inbound requests via phone, email, web, and chat 
  • Support IT Hardware Installation, Maintenance, and Break-fix Support that includes commercial off-the-shelf (COTS) desktop, laptop, and notebook computers, tablet PCs, scanners, printers, docking stations, and the other computer peripheral equipment and accessories
  • Function as customer point of contact regarding IT Support to supported users 
  • Support Software Installation, Maintenance, and Break-fix Support: Includes COTS desktop and laptop operating and application software, scanning software, antivirus software, and any software applications that can be installed on a Windows® OS
  • Support Network Hardware and Software Installation, Maintenance, and Break-fix Support
  • Support Communications Equipment Installation, Maintenance, and Break-fix Support: Includes telephones to include voice-over-Internet-Protocol phones, iPhones®, Blackberries®, facsimile, WAN access point equipment, and the other communications equipment and mobile devices as required
  • Position has potential remote days but candidate must be able to be onsite when needed.

Qualifications

Education & Experience
  • Associate degree, and three (3) years of related experience; High School and five (5) years of related experience. 
  • Bachelor’s Degree preferred 
  • 3+ years of experience in computer hardware/software support to:
    • Microsoft (MS) Windows® operating systems (OS) like Windows 10® and any legacy MS Windows® OS
    • MS Office® suite of applications
    • Internet browsers
    • Adobe Acrobat® Professional
    • Scanning software
    • Antivirus software, and
    • Any other software applications that can be installed on a MS Windows® OS in a USAF environment
  • 3+ years of experience providing communications break fix for:
      • Telephones to include voice-over-Internet-Protocol (VoIP)
      • Voice-over-secure-Internet-Protocol (VoSIP) and secure telephone equipment (STE) phones
      • iPhones®, Blackberry’s®
      • Facsimile
      • Wide-area network access point equipment, and
      • Other communications equipment and mobile devices as required in a USAF environment
  • 3+ years of experience providing:
      • Network support NIPRNET, SIPRNET, remote desktop, CITRIX® and CISCO® client support
      • Oracle® database support
      • Online meeting/conference support
      • Web site and SharePoint® site administration and maintenance
      • Network outage issues, and
      • Any other networking support issues as required
  • Wide-area network access
Clearance
  • Active DoD Secret clearance; or able to obtain
Certifications 
  • Comp TIA Security+ certification with CE preferred or at a minimum IAT Level I



Overview

SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.

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