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Help desk Technician

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Job ID: 2016706
Location: HUNTSVILLE, AL, United States
Date Posted: Nov 20, 2020
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No

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Job Description

Description

SAIC has an opening for a Help Desk Specialist to support out Medusa Program. This position will sit in Huntsville, Alabama.


JOB DUTIES/RESPONSIBILITIES:

  • Help Desk Specialist will provide Tier I, Tier II and Tier III technical support to remote customers in CONUS and OCONUS locations. 
  • Candidate will open and maintain Work Orders, reaching out for additional team member support as-needed.
  • These will include, but are not limited to: account administration, distribution of software and documentation, system and network status, problem management and root cause analysis processes. 
  • Candidate will document problem and troubleshooting efforts, while maintaining and updating the COLTS Inventory/Status Software. 
  • They will also escalate unsolved Work Orders to higher tier support, as needed, and report recurring problems to management. 

Qualifications

Education and Experience:


AA Degree in related discipline and six (6) year related experience, or High School and seven (7) years of related experience. 


Qualifications:

  • Comprehensive knowledge in the use of computers and solid understanding of software fundamentals.
  • Ability to communicate moderately complex or technical information, ideas and results effectively in both oral and written form; compose correspondence and reports. 
  • Experience in troubleshooting/repair within computer and networking support, IT concepts and software applications. 
  • Ability to learn complex system communications between Server/Operator Station (C2) and Military Sensor/Weapon Systems. 
  • Ability to think logically and act decisively in critical situations
Clearance:

Candidate must have the ability to obtain and maintain full Secret Clearance. 


Overview

SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.

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