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Linux Helpdesk Lead

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Job ID: 2016521
Location: WRIGHT-PATTERSON AFB, OH, United States
Date Posted: Nov 30, 2020
Category: Software
Subcategory: SW Engineer
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No
Benefits: Click here

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Job Description




Team SAIC is looking for a Linux Helpdesk Lead who will assist the user community with the effective and efficient utilization of HPC assets located at Wright Patterson, AFB (Dayton, OH).

In support of the High Performance Computing Modernization Program (HPCMP) Integrated Technical Services (HITS) task order contract, Team SAIC provides program management and technical support necessary to advance the services, capabilities, infrastructure, and technologies in the HPCMP, Department of Defense (DoD) Supercomputing Resource Centers (DSRC) supercomputing centers.


The successful candidate will work along the side of leading HPC staff and researchers working to solve DoD’s most critical mission challenges. 


Primary Responsibilities:

The successful candidate will perform installation, testing and support for COTS, GOTS, and open source software on high performance computing platforms at AFRL DSRC.  


The candidate will provide hands-on support to the user community regarding optimal use of DSRC infrastructure and assist users with adapting their codes to new HPC platforms.


This will include monitoring daily/ monthly/yearly trouble ticket trends by customer as well as, usage trends for assigned software applications to verify the investment in software is justified.

Daily tasks include:

  •  Serve as the Primary POC for trouble tickets of SHARC customer
  • Installing and supporting user application software
  • Providing customer support in the use of assigned software/usage of HPC systems
  • Support user requests for new software
    • Field requests and enter into tracking
    • Investigate requests to determine if they will be granted or not.
    • Help users to self-install if appropriate
  • Support the Air Force Research Laboratory (AFRL)




Bachelors and five (5) years or more experience; Masters and three (3) years or more experience; PhD and 0 years related experience


Clearance: Must have an Active Secret security clearance

Required Skills and Abilities:

  • Experience working knowledge of scientific programming applications in an HPC environment.

  • Possess excellent oral and written communication skills and ability to effectively interact with a highly skilled technical HPC support staff and users, internal staff, and management.

  • Organizational skills to balance and prioritize work in a dynamic work environment, and persistence to follow-through on tasks in the face of obstacles

  • Ability to work as part of a multi-faceted team, and leadership skills to guide and mentor the work of less experienced personnel

Desired Skills and Abilities:

  • A good understanding of user account provisioning

  • Experience compiling, installing and maintaining COTS/GOTS, and open source software

  • Service desk experience

  • Ability to write and debug interpreted languages (Perl, Python)

  • Knowledge of scientific programming applications in an HPC environment.

  • Experience working in complex HPC cluster architectures and storage implementations.

  • Experience with HPC job scheduling concepts and applications, such as Altair (PBS Pro)


  • TIL Cert is a plus but not required

  • Must be able to obtain DoD 8570 Certification (CompTIA Security+ and CompTIA Linux+ certification or Linux SkillPort training equivalent)


SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.

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