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Service Desk Agent Level 1

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Job ID: 2016526
Location: SALT LAKE CITY, UT, United States
Date Posted: Dec 8, 2020
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Rotating
Travel: No
Minimum Clearance Required: Interim Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No
Benefits: Click here

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Job Description


SAIC is currently seeking a Service Desk Agent Level 1 to begin and exciting and challenging career.

JOB DESCRIPTION:  Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.  General supervision and instructions given for routine work, and detailed instructions given for new activities or special assignments. Has considerable knowledge of the job.  Complete acquaintance with and understanding of the general and detailed aspects of the job and their practical applications to problems and situations ordinarily encountered. General supervision and instructions given for routine work, and detailed instructions given for new activities or special assignments. Contacts are typically with individuals within own department and occasionally with contacts outside own organization.  Contacts involved obtaining or providing information or data requiring some explanation or interpretation. 



-Associates Degree in related discipline and one year related experience; Or, High School and two (2) years of related experience with relevant certification A+ or N+ or Sec+

-Interim Secret Clearance with ability to obtain and maintain a Secret Clearance

-Must have the flexibility to work any shift as needed to meet the needs of the business


SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.

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