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Wireless Technician

Job ID: 2016293
Location: WASHINGTON, DC, United States
Date Posted: Oct 15, 2020
Category: Information Technology
Subcategory: Telecom Support
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No

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Job Description

Description

SAIC is seeking a Wireless Technician to support a large federal government agency. Employee will perform on-site, at a secure government location Monday through Friday during normal business hours. Occasional off-hour, weekend and holiday support may be required during scheduled and un-scheduled events.

 

Description of Duties:

  • Monitor work order ticketing system for assignments.
  • Respond to and resolve tickets related to mobile and remote services.
  • Configure, test, troubleshoot, deploy and issue mobile devices.
  • Monitor, track, analyze and respond to mobile system alerts.
  • Troubleshoot and resolve system outages. Interface and coordinate with other service offices and support elements as appropriate.
  • Document work activities and escalate to operations manager, shift leads and engineers as necessary.

Required Experience/Skills/Attributes:

  • Ability to focus on ticket and monitoring systems for sustained periods.
  • Ability to follow Standard Operating Procedures (SOPs)
  • Self-motivated problem solver possessing effective troubleshooting skills as it relates to IT systems.
  • Strong oral and written communication skills with experience working directly with customers including VIPs.
  • Strong organizational skills with ability to manage multiple tasks in a fast-paced environment with competing priorities and quick turnaround deliverables.
  • Basic knowledge of mobile device platforms (iOS, Android, Blackberry).

Desired Experience/Skills/Attributes:

  • Experience with BMC Remedy.
  • Experience with mobile and remote access devices
  • Certification in relevant IT products and technologies.

 

 

Qualifications

TYPICAL EDUCATION AND EXPERIENCE: AA Degree in related discipline and three (3) years related experience; Or, High School and five (5) years related experience with relevant certification.



Overview

SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.

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