Job ID: 2016209
Location: RICHMOND, VA, United States
Date Posted: Oct 14, 2020
Subcategory: SW Config Analyst
Shift: Day Job
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: Yes
SAIC is seeking a Configuration Management Database (CMDB) Engineer to join our team supporting a major state & local government customer. The CMDB Engineer is responsible for defining and managing the operational activities of the Change Management Process, using the ServiceNow incident management platform. The ideal candidate must also serve as a backup to all position responsibilities using legacy technology and implement capabilities throughout the enterprise for a large infrastructure support program. Essential duties of this position include:
This position is involved in ensuring integration with the other Service Management processes such as Incident, Problem, Event Management and all areas of the ITIL framework. The CMDB Engineer stays abreast of new features and functionality, playing a key role in driving continual service improvement. You will have the opportunity to solve complex problems, design user-friendly interfaces, and optimize processes through automation. This position offers the chance to improve the speed, efficiency, and reporting capability of IT services. The CMDB Engineer will also play a key role in representing current and future capabilities of supporting ITSM tools, and contributing to long-term strategy as well as tactical activities leading to the continual improvement of the environment to meet objectives.
Security Clearance Requirement
- US Citizen who must be able to pass a Commonwealth of Virginia background check.
Skills/ Education / Certifications / Other
- Bachelor’s degree and 9 years or more experience, Masters and 7 years or more experience.
- Degree requirement waived in lieu of significant recent and relevant work experience: minimum of four (4) years’ active duty military or minimum of four (4) years’ relevant experience.
-ITIL Foundation Certification or higher, preferred.
-Previous experience with Bill of IT chargeback support, preferred.
- MS Office Suite (Word, Excel, Power Point, Outlook Calendar, Project, Internet Explorer, and Access), and Adobe Reader, MS Sharepoint
SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.