JOB DESCRIPTION:

SAIC is searching for a ServiceNow Platform Engineer to join our team supporting the DoD High Performance Computing Modernization Program (DoD HPCMP).

This is a remote / virtual / work from home position that can be accomplished from anywhere in the continental US, but proximity to the Air Force Research Laboratory (AFRL) DoD Distributed Supercomputing Resource Center (DSRC) located at Wright Patterson Air Force Base, Ohio would be desired for customer interaction.

Responsibilities Include:

• This person is responsible for supporting the design, development, maintenance, administration, and continuous improvement of enterprise Service Management solutions in ServiceNow.  
• The successful candidate will collaborate with the existing internal ServiceNow team (and customers) following industry standards on a day to day activities and administration.   
• Development efforts will include (but are not limited to) custom portal pages, modules, API and software integrations, customized web pages, User interface policies, scripts, etc.  
• The ServiceNow Platform Engineer will participate in administration of ServiceNow to include upgrades, updates, etc.

Essential duties of this position include: 

• Designs, plans, and administrates ServiceNow.
• Develops automation scripts for efficient deployment and operations of ServiceNow using a variety of scripting and programming languages.
• Maintains technical expertise relevant industry standards and best practices in ServiceNow.
• Ensures the logical and systematic conversion of product requirements into systems solutions that acknowledge technical, schedule, and cost constraints.
• Develops creative technical solutions to complex problems.
• Work is performed based on documented Project Implementation Plans.
• Exercises judgment in methods, techniques and evaluation criteria for obtaining results.
• Applies technical expertise and knowledge of other related disciplines.

• Familiar with Agile development processes.
  

Required Education and Experience:

• Experience implementing best-practices and procedures
• Working knowledge of ServiceNow components such as Change Management, Service Catalog, Problem Management, Incident Management, CMDB, Asset Management, Knowledge Management, etc.
• Ability to provide ServiceNow customization and configuration including but not limited to: scripting, workflow administration, report setup, module customization, data imports and third-part software integration.

• Strong interpersonal and communication skills

• Ability to work independently and multi-task effectively

Desired Qualifications:

• Experience integrating cloud services with scripts/code to create customer facing solutions.

• System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP

Other Requirements:

• Certified ServiceNow Administrator

• Able to travel up to 10 percent