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ServiceNow Platform Engineer

Job ID: 2016191
Location: WRIGHT-PATTERSON AFB, OH, United States
Date Posted: Oct 13, 2020
Category: Cyber
Subcategory: Cyber Sec Analyst
Schedule: Full-time
Shift: Day Job
Minimum Clearance Required: TS/SCI
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: No

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Job Description






SAIC is searching for a ServiceNow Platform Engineer to join our team supporting the DoD High Performance Computing Modernization Program (DoD HPCMP).


This is a remote / virtual / work from home position that can be accomplished from anywhere in the continental US, but proximity to the Air Force Research Laboratory (AFRL) DoD Distributed Supercomputing Resource Center (DSRC) located at Wright Patterson Air Force Base, Ohio would be desired for customer interaction.


Responsibilities Include:

  • This person is responsible for supporting the design, development, maintenance, administration, and continuous improvement of enterprise Service Management solutions in ServiceNow.  
  • The successful candidate will collaborate with the existing internal ServiceNow team (and customers) following industry standards on a day to day activities and administration.   
  • Development efforts will include (but are not limited to) custom portal pages, modules, API and software integrations, customized web pages, User interface policies, scripts, etc.  
  • The ServiceNow Platform Engineer will participate in administration of ServiceNow to include upgrades, updates, etc.


Essential duties of this position include: 


  • Designs, plans, and administrates ServiceNow.
  • Develops automation scripts for efficient deployment and operations of ServiceNow using a variety of scripting and programming languages.
  • Maintains technical expertise relevant industry standards and best practices in ServiceNow.
  • Ensures the logical and systematic conversion of product requirements into systems solutions that acknowledge technical, schedule, and cost constraints.
  • Develops creative technical solutions to complex problems.
  • Work is performed based on documented Project Implementation Plans.
  • Exercises judgment in methods, techniques and evaluation criteria for obtaining results.
  • Applies technical expertise and knowledge of other related disciplines.
  • Familiar with Agile development processes.



Required Education and Experience:


Bachelor's degree in Computer Science or other related field/concentration and three (3) years+ years of experience in design, development and /or Administration of ServiceNow; Additional 4 years of experience in lieu of degree

Clearance: Active Secret Security Clearance required

Required Skills:

Fundamental understanding of ServiceNow platform capabilities:


  • Experience implementing best-practices and procedures
  • Working knowledge of ServiceNow components such as Change Management, Service Catalog, Problem Management, Incident Management, CMDB, Asset Management, Knowledge Management, etc.
  • Ability to provide ServiceNow customization and configuration including but not limited to: scripting, workflow administration, report setup, module customization, data imports and third-part software integration.
  • Strong interpersonal and communication skills

  • Ability to work independently and multi-task effectively

Desired Qualifications:

  • Experience integrating cloud services with scripts/code to create customer facing solutions.
  • System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP

Other Requirements:

  • Certified ServiceNow Administrator
  • Able to travel up to 10 percent 


SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For ongoing news, please visit our newsroom. EOE AA M/F/Vet/Disability

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