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Voice System Engineer Army OMDAC-SWACA

Job ID: 2016131
Location: , Iraq
Date Posted: Oct 12, 2020
Category: Information Technology
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: No

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Job Description


SAIC is currently looking for candidates to join our OMDAC SWACA II team upon award. Team SAIC is pursuing the opportunity to provide operation, maintenance, and defense support of Title X communications equipment and information systems under the purview of the Network Enterprise Technology Command (NETCOM), 160th Signal Brigade and its subordinate units in the Southwest Asia (SWA) Theater of operations. Positions are located in Iraq and Kuwait and include a range of qualifications.

Serve as Theater Subject Matter expert and maintenance support engineer for all Voice and Voice Over IP (VOIP) Telecommunications requirements in the AOR, to include NIPR, SIPR, and CENTRIXS. Set-Up and configure major voice systems employed throughout the AOR. Manage, monitor and maintain situational awareness of the VOIP architecture, to include systems and projects, under the responsibility of the customer. Primary focus will be implementing upgrades and growth of new and existing systems. Responsible for providing expert technical assistance for VoIP growth of networks, System upgrades, and new equipment purchases. Daily tasks will include the following: manage and maintain the Tier 1 Cisco Call Managers, Gatekeepers and Gateway equipment, as applicable, on SIPR, NIPR, and CENTRIXS networks, monitor and identify capacity, quality and performance issues for VoIP traffic to ensure continued, uninterrupted operation of telephony systems. Collaborate with all sections within the Network Operations Security Centers (NOSC) to ensure that VoIP traffic does not interfere with or hinder network data traffic. Provide 24/7 support for all VoIP operations and maintenance requirements. Prepare, maintain, and review circuit level voice IP drawings according to CENTCOM Standards. Coordinate with Government representatives to develop VoIP Tactics, Techniques, and Procedures (TTP) for VoIP implementation within the theater. Perform analysis of VoIP degradations and failures, and then provide trend analysis and recommendations to the NOSC director to avert future issues. The Contractor shall provide the IA section with completed and accurate VoIP Diagrams.





  • Bachelor’s degree in IT (or related field) and 8+ years related experience.
  • Minimum of three years in the following: — Cisco Call Manager and Call Manager Express expertise — Experience with Cisco VoIP Systems Call Manager 6.0
  • Minimum of two years in any of the following: — DSN (Defense Switched Networks) experience. — Knowledge of End Office/PBX Configurations — Expertise in WAN Network facilities and Protocol. — Expertise in voice signaling Protocol SIP, H.323, MGCP, and SS7.



SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For ongoing news, please visit our newsroom. EOE AA M/F/Vet/Disability

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