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Switchboard Operator Army OMDAC-SWACA

Job ID: 2016126
Location: , Kuwait
Date Posted: Oct 12, 2020
Category: Information Technology
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: No

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Job Description

Description

SAIC is currently looking for candidates to join our OMDAC SWACA team upon award. Team SAIC is pursuing the opportunity to provide operation, maintenance, and defense support of Title X communications equipment and information systems under the purview of the Network Enterprise Technology Command (NETCOM), 160th Signal Brigade and its subordinate units in the Southwest Asia (SWA) Theater of operations. Positions are located in Afghanistan, Kuwait and Qatar and include a range of qualifications.

Perform switchboard operations in accordance with AR 25-1, The Army Information Resources Management Program; DA Pamphlet 25-1-1, Installation Information Services. Provide customer support in placing overseas telephone calls, Defense Switch Network (DSN) and local commercial calls; and provide personnel locator service, commercial information services, customer support, conference calls, and emergency calls. Prepare and submit DD Form 1194, Toll Ticket, or an alternate form approved by the COR. Senior operator is responsible for the technical direction, leadership, and training and may supervise and serve as a mentor for less experienced staff.


Qualifications

CERTIFICATIONS REQUIRED: ITIL certification desired

IT LEVELS/certification: IT III/General User

EDUCATION:  Minimum years of experience will vary depending on job level.  Senior level requires High school education or equivalent and 3+ years of customer service experience and 3+ years technical or related work experience. Experience with Switchboard console, AR 25-1 - Army Information Resources Management Program, DA Pamphlet 25-1-1 - Installation Information Services.


CLEARANCE: SECRET required




Overview

SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For ongoing news, please visit our newsroom. EOE AA M/F/Vet/Disability

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