Job ID: 2016073
Location: AUGUSTA, GA, United States
Date Posted: Oct 12, 2020
Category: Information Technology
Subcategory: Technical Support
Shift: Day Job
Minimum Clearance Required: Interim Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No
SAIC is currently seeking a Service Desk Agent Level 2 to begin and exciting and challenging career.
JOB DESCRIPTION: Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems. Limited supervision. No instructions needed on routine work, and general instructions given on new lines of work or special assignments. Full knowledge of the job. Complete acquaintance with and understanding of the general and detailed aspects of the job and their practical applications to problems and situations ordinarily encountered. No instructions needed on routine work, and general instructions given on new lines of work or special assignments. Contacts are frequent with individuals representing other departments, and/or representing outside organizations. Contacts involve obtaining or providing information or data on matters of moderate importance to the function of the department or which may be a sensitive nature.
AA Degree in related discipline and three (3) years related experience; Or, High School and five (5) years related experience with CompTIA A+, Sec+; ITIL Foundation is favorable
Interim Secret Security Clearance able to obtain and hold a Secret Security Clearance
SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability