Join our Talent Network >

Service Desk Lead

Job ID: 2014938
Location: WASHINGTON, DC, United States
Date Posted: Apr 16, 2021
Category: Information Technology
Subcategory: Technical Svcs
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: DOE Q
Clearance Level Must Be Able to Obtain: Top Secret
Potential for Remote Work: No
Benefits: Click here

Share: mail

Job Description

Description

SAIC has a contingent job opportunity for a Service Desk Lead to support a Federal agency.  Join SAIC’s team to provide end users seamless information technology experience leveraging efficient use of enterprise-centric solutions, modern technologies and industry best practices.  Be part of the team defining the digital transformation journey for this federal agency.


The Service Desk Lead responsibilities can include:

  • Supervises the resolution of technical problems and manages a team of service desk personnel receiving support requests by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. 
  • Manages the diagnosis, identification, isolation, and analysis of problems utilizing historical database records. 
  • Ensures the proper routing of calls to product line specialists, application, or system support specialists. 
  • Ensures the maintenance and updates to records and tracking databases. 
  • Alerts management to recurring problems and patterns of problems.

This position is contingent upon contract award.

Qualifications

Qualifications

  • Bachelor Degree required; BS in STEM or Business preferred.
  • Must have Active Top Secret clearance; DOE Q Clearance preferred
  • Experience supporting both classified and unclassified IT environments.
  • Minimum of five (5) years or more experience with Enterprise IT Managed Services.
  • Experience in Enterprise IT Managed Services preferred supporting at least 100 sites and 3,000 end users.
  • ITIL v3 Foundation and ability to obtain the ITIL 4 Managing Professional certification within six months required.
  • Must be a US Citizen.
  • CONUS travel up to 10% of the time may be required.
  • Experience with National Nuclear Security Administration (NNSA) preferred.



Overview

SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.

Share: mail

Similar Jobs

Operations Engineering Architect

WASHINGTON, DC, United States
Information Technology

IT Chief Architect

WASHINGTON, DC, United States
Information Technology

Operations/Business Relationship Manager

RESTON, VA, United States
Information Technology

Cloud Engineer/System Administrator

CHANTILLY, VA, United States
Information Technology

Business Analyst

STERLING, VA, United States
Information Technology

ITIL Architect-Process Improvement

WASHINGTON, DC, United States
Information Technology

Senior Program Integrator

CHANTILLY, VA, United States
Information Technology

Program Security Officer

ARLINGTON, VA, United States
Information Technology

Enterprise Cloud Architect

MCLEAN, VA, United States
Information Technology

Deputy Problem Manager

WASHINGTON DC, DC, United States
Information Technology

Technical Support Systems Administrator, TS/SCI & Poly Required

MCLEAN, VA, United States
Information Technology

Principal Systems Administrator, TS/SCI Cleared

CHANTILLY, VA, United States
Information Technology

Thin Client Linux Systems Engineer

SPRINGFIELD, VA, United States
Information Technology

Mid-Level SharePoint Developer

ARLINGTON, VA, United States
Information Technology

Senior Systems Administrator, TS/SCI Cleared

CHANTILLY, VA, United States
Information Technology

SQL Server Database Engineer

ARLINGTON, VA, United States
Information Technology

Operations Center Assistant Watch Officer

WASHINGTON, DC, United States
Information Technology

Database Administrator III (MySQL)

SPRINGFIELD, VA, United States
Information Technology

Software Development Project Manager

WASHINGTON, DC, United States
Information Technology

IT Support Technician II

WASHINGTON, DC, United States
Information Technology

Senior Program Integrator

CHANTILLY, VA, United States
Information Technology

Junior Desktop Support Technician

WASHINGTON, DC, United States
Information Technology

Junior VOIP Engineer

WASHINGTON, DC, United States
Information Technology

System Administrator

REMOTE WORK, DC, United States
Information Technology

Data Visualization Analyst

SPRINGFIELD, VA, United States
Information Technology