Join our Talent Network >

Service Desk Lead

Job ID: 2014938
Location: WASHINGTON, DC, United States
Date Posted: Jan 19, 2021
Category: Information Technology
Subcategory: Technical Svcs
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: DOE Q
Clearance Level Must Be Able to Obtain: Top Secret
Potential for Remote Work: No
Benefits: Click here

Share: mail

Job Description

Description

SAIC has a contingent job opportunity for a Service Desk Lead to support a Federal agency.  Join SAIC’s team to provide end users seamless information technology experience leveraging efficient use of enterprise-centric solutions, modern technologies and industry best practices.  Be part of the team defining the digital transformation journey for this federal agency.


The Service Desk Lead responsibilities can include:

  • Supervises the resolution of technical problems and manages a team of service desk personnel receiving support requests by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. 
  • Manages the diagnosis, identification, isolation, and analysis of problems utilizing historical database records. 
  • Ensures the proper routing of calls to product line specialists, application, or system support specialists. 
  • Ensures the maintenance and updates to records and tracking databases. 
  • Alerts management to recurring problems and patterns of problems.

This position is contingent upon contract award.

Qualifications

Qualifications

  • Bachelor Degree required; BS in STEM or Business preferred.
  • Must have DOE Q might also need DOD TS Security Clearance.
  • Experience supporting both classified and unclassified IT environments.
  • Minimum of five (5) years or more experience with Enterprise IT Managed Services.
  • Experience in Enterprise IT Managed Services preferred supporting at least 100 sites and 3,000 end users.
  • ITIL v3 Foundation and ability to obtain the ITIL 4 Managing Professional certification within six months required.
  • Must be a US Citizen.
  • CONUS travel up to 10% of the time may be required.
  • Experience with National Nuclear Security Administration (NNSA) preferred.


Overview

SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.

Share: mail

Similar Jobs

Chief Architect

WASHINGTON, DC, United States
Information Technology

ServiceNow Platform Administrator

RESTON, VA, United States
Information Technology

Data Analytics Engineer

STERLING, VA, United States
Information Technology

Senior Cloud Software Engineer

FORT MEADE, MD, United States
Information Technology

Big Data Engineer

FORT MEADE, MD, United States
Information Technology

Senior Big Data Engineer

FORT MEADE, MD, United States
Information Technology

Senior Database Administrator

FORT MEADE, MD, United States
Information Technology

Senior Database Engineer

FORT MEADE, MD, United States
Information Technology

Quality Assurance Lead / Systems Engineer

FORT MEADE, MD, United States
Information Technology

Lead Systems Engineer

FORT MEADE, MD, United States
Information Technology

Junior Database Engineer

FORT MEADE, MD, United States
Information Technology

Database Engineer

FORT MEADE, MD, United States
Information Technology

Network Engineer

FORT MEADE, MD, United States
Information Technology

Junior System Administrator

FORT MEADE, MD, United States
Information Technology

System Administrator

FORT MEADE, MD, United States
Information Technology

Senior System Administrator

FORT MEADE, MD, United States
Information Technology

Principal System Administrator

FORT MEADE, MD, United States
Information Technology

Knowledge Management Architect

FORT MEADE, MD, United States
Information Technology

Integration & Test Lead / Systems Engineer

FORT MEADE, MD, United States
Information Technology

Cisco WebEx SME

WASHINGTON, DC, United States
Information Technology

Senior Data Management Specialist

FORT MEADE, MD, United States
Information Technology

Data Management Specialist

FORT MEADE, MD, United States
Information Technology

Web Design Principal

SPRINGFIELD, VA, United States
Information Technology

Web Developer

FORT MEADE, MD, United States
Information Technology

Systems Engineering Lead

WASHINGTON, DC, United States
Information Technology