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VTC End User Operation Support Specialist

Job ID: 2015817
Location: ALBUQUERQUE, NM, United States
Date Posted: Oct 6, 2020
Category: Information Technology
Subcategory: Audio Visual Engr
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: DOE Q
Potential for Remote Work: No

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Job Description

Description

SAIC is looking to fill a position for an End User Support Specialist shall be responsible for the day-to-day setups of videoconferences and videoconference bridge operations when assistance is requested through the scheduling software or through the IVS/VTC Schedule Desk. This person will troubleshoot videoconference setup problems, answer the help line and performing Scheduler duties on an as-needed basis. They will be responsible for general videoconference system software upgrades and/or web based remote upgrades. They will be responsible for assisting with security documents and system checks. Videoconference Bridge support will involve the setup and troubleshooting of onsite bridge calls as needed. They will also be responsible booking and setting videoconference bridge services when the customer requires.

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Qualifications

•Bachelor's degree in Computer Science, Engineering, Information Systems or 4 years of relevant experience in lieu of degree.
•A minimum of one or more years' experience in videoconference system support with an emphasis on audio and videoconferencing in a multi-vendor environment.
•Must have excellent customer service skills.
•Must have excellent verbal (including telephone) and written communications skills.
•No clearance to start but must be able to obtain and maintain a DOE Q clearance.

Desired Skills:
•Experience with Polycom or Tandberg codecs
•Experience with Skype systems, including installation
•Active DOE L or Q or DoD Secret or Top-Secret clearance




Overview

SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.

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