We are currently seeking a motivated, career and customer-oriented IT Business Process Analyst to join our team to begin an exciting and challenging career with SAIC.
Summary: We are seeking an IT Business Process Analyst, responsible for facilitating business process discussions with customers, mapping workflows, identifying process bottlenecks and potential improvements, collecting and analyzing process data, and documenting plans, processes, SOPs, knowledge articles as necessary to implement the designed or re-designed future state process. This process analyst would also set up and conduct process audits, and provide audit results routinely. Ideal candidate would additionally possess intermediate skillset in data analytics, data collection, reporting, and presentation, process workflow and automation tools.
Duties: Provide expertise on continual process improvement strategies, organizational redesign, change initiatives, and performance measures related to business process engagements. Define and develop business processes, policies, roles and responsibilities and metrics. Conducts analysis of business processes, current state analysis, gap analysis, benchmarking, best practice identification, organizational assessment, and other related tasks. Plan and implement process improvements including future state design and transition planning. Interface with all areas of the program including customer, technological, and customer services. Provide oversight for the development and maintenance of quality programs, systems, processes and procedures that ensure compliance with policies and that the performance and quality of services conform to established standards and agency guidelines.
Education and Training Requirements: 5 years business process analysis experience. At least 2 years supporting IT Operations. Bachelor's degree in Business, Communications, or IT related area preferred. 3 additional years of IT related experience if no degree attainment. Ideal candidate would possess business process, facilitation, lean six sigma, quality standards (i.e. ISO 9001/CMMI) and/or ITIL related certification and/or training. Prefer candidate to have obtained ITIL Foundations certification at minimum. Must be fully aware of IT project lifecycle and familiarity with agile methods.
Knowledge and Skills Requirements: Highly motivated, self-directed and responsible. Effective communicator, relationship builder, and procedural writer. Ability to ascertain information about current organizational processes and how to go about organizing and improving IT Service Management practices. Identify concept solutions and work with cross-functional resources to analyze program information, quality check artifacts, and deliver agreed to client requirements on time. Ability to understand technical conversations, ask appropriate questions to uncover gaps and bottlenecks, and lay out logical ordering of steps to achieve smooth resolution or closure of process redesign, service improvement initiatives or corrective actions. Ability to document and/or quality check operational processes, procedures, knowledge, and client deliverables.
US Citizen or Green Card Holder. Ability to attain a Public Trust clearance. Position may be open to remote location and telework flexibility.
SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details.
SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.