Job ID: 2015770
Location: CARY, NC, United States
Date Posted: Oct 5, 2020
Category: Information Technology
Subcategory: Sys Administrator
Shift: Day Job
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: Yes
SAIC has a career opening for an ITSM System Administrator Senior in Cary, North Carolina.
Note: This role offers temporary work from home / remote / virtual work at home due to COVID-19. Eventually the work will go back on site in Cary, North Carolina.
ITSM Software Support: SAIC will provide end-to-end support for the ITSM software that is used by the ARNG. Support includes but is not limited to three distinct areas:
The ITSM System Administrator SR is responsible for the development, implementation and sustained support of the IT Service Management system. They will provide creative solutions to resolve business problems via customer requirements based on system capability and process gaps (ITSM/ITIL). The System Administrator will provide on-going technical assistance, handling incident tickets on a priority basis, software configuration / customization assistance including, but not limited to: screen tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting and third party software integrations.
This includes working with process owners to develop and implement the workflows. The preferred ITSM platform is Remedy.
Lead all technical aspects of solution delivery including:
High School Diploma and 9+ years related experience; OR Bachelor’s degree and 5+ years of related experience; OR Masters and 3+ years related experience
5+ years as a Systems Administrator (Microsoft)
Experience maintaining Microsoft Windows 10, Windows Server 2012, 2016, 2019 platforms
Level II DoD 8570 certification: CompTIA Security+ CE
Must be a U.S. Citizen and able to obtain a DOD Secret Clearance
ITIL Foundation Certification (required within 60 days of hire)
Shift: Day Job
SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.