Job ID: 2015393
Location: WASHINGTON, DC, United States
Date Posted: Oct 12, 2020
Category: Information Technology
Subcategory: Bus Proc Analyst
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: Yes
DescriptionWe are currently seeking a motivated, career and customer-oriented Service Catalog and Request Manager to join our team to begin an exciting and challenging career with SAIC.
QualificationsEducation and Training Requirements: Must have a minimum of 7 years of experience, or a Bachelor's Degree and 5 years of experience, providing IT Service Catalog and Request Managment services supporting Service Desk, IT Operations and Engineering, and Data Center. ITIL Foundations certification recommended. Higher ITIL certifications preferred. Ability to review various ticket types, understand interrelated IT practice areas and make recommendations for process improvements using tools such as BMC Remedy (or similar ITSM tool suite), MS Office 365 tools, and other process automation tool suites. Must be an effective communicator and facilitator of information to peers, management, Federal leadership and Federal executives.
SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.