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Service Delivery

Job ID: 2015388
Location: PYONGTAEK, Seoul, Korea, Republic of
Date Posted: Oct 12, 2020
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Rotating
Travel: Yes, 10 % of the Time
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: No

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Job Description

Description

SAIC is hiring for a Service Delivery position in South Korea !


The Cybersecurity, Network Operations and Maintenance of IT Support Team will provide professional, contract, technical, logistics, and management support for the USACISA-P as one of their the service providers in the Republic of South Korea (ROK). For the US and Allied units throughout the ROK, the USACISA-P mission includes contract oversight, supporting and providing input for implementation, operations, support, and maintenance of assigned technology systems, including critical support for US and allied military leadership. Support requires work to have work performed in the ROK as designated Mission Essential staff members, and therein staff members will be afforded Invited Contractor (IC) status in accordance with the Mutual Defense Treaty between the ROK and the USA as defined in US Force Korea Regulation 700-19.


JOB DESCRIPTION: 

  • Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. 
  • Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. 
  • May route calls to product line specialists, application, or system support specialists. 
  • Maintains and updates records and tracking databases. 
  • Alerts management to recurring problems and patterns of problems. (It should be understood that this is not intended to be a detailed nor comprehensive description of any individual employee's job content. 
  • Managers set the specific duties and responsibilities for each employee). Considerable knowledge of the job. 
  • Complete acquaintance with and understanding of the general and detailed aspects of the job and their practical applications to problems and situations ordinarily encountered.

Supervision Received: 
  • General supervision and instructions given for routine work, and detailed instructions given for new activities or special assignments. 
IMPACT: 
  • Errors may be detected and corrected but may cause moderate loss of time or customer/user dissatisfaction. 
LIASON: 
  • Contacts are typically with individuals within own department and occasionally with contacts outside own organization. 
  • Contacts involved obtaining or providing information or data requiring some explanation or interpretation.

Qualifications

EDUCATION AND EXPERIENCE: 

  • AA Degree in related discipline and 1 year related experience; Or, High School diploma and 2 years of related experience.

  • Personnel must be at least Information Assurance Technical (IAT) Level II-certified (or higher) prior to start date.  Must have any one of the following certifications at a minimum IAT II:
    • IAT Level II - CCNA Security, CySA+, GICSP, GSEC, Security+CE, CNS, or SSCP
    • IAT Level III - CASP+CE, CCNP Security, CISA, CISSP or Associate, GCED, or GCIH
  • Computing Environment Certification required (e.g Windows, Cisco, etc) prior to start date.
  • All personnel must be ITIL Foundation certified at time of contract start (may be able to obtain within 30-60 days) 
  • Bilingual Korean/English Required

  • Must have an active secret security clearance



Overview

SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.

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