SAIC is seeking a Service Asset & Configuration Manager (SACM) Team Lead to join our team supporting a
major state & local government customer. The SACM Team Lead is responsible for
defining and managing the operational activities of the SACM process. The ideal candidate must also serve as a backup
to all position responsibilities using legacy technology and implement capabilities
throughout the enterprise for a large infrastructure support
program. Essential duties of this position include:
continual service improvement and execution of configuration management
knowledge of the CMDB and ITSM platform
effectively by using dashboards, power points, reports.
customization of the platform and CMDB
a holistic view across the Service Management disciplines
The SACM Team Lead stays abreast of new features
and functionality, playing a key role in driving continual service
improvement. You will have the opportunity to
solve complex problems, design user-friendly interfaces, and optimize processes
through automation. This position offers the chance to improve the speed,
efficiency, and reporting capability of IT services. The SACM Team Lead will
also play a key role in representing current and future capabilities of supporting
ITSM tools, and contributing to long-term strategy as well as tactical
activities leading to the continual improvement of the environment to meet
Background / Experience
- Excellent communicator and
collaborator, capable of working independently and in small groups
- Ability to lead / assist with
formulation and definition of solution scope and objectives while working with
a team of reporting developers / analysts on functional requirements and
- Serves as a subject matter expert for automation,
orchestration and development of service catalog requirements
- Defines the structure
of the configuration management system, including CI types, naming conventions,
attributes and relationships.
- Creates, implements,
and communicates configuration management plans, processes, and standards.
- Facilitates the
negotiation of the scope of the configuration management process in
collaboration with CMDB governing structures, process owners, and IT business
- Works with other
process owners to ensure an integrated approach to the design, and coordination
of interfaces between configuration management and other service management
processes. (Change, Release, Incident, and Knowledge).
- Identifies which CIs
need to be managed and controlled from the basis of Asset, Configuration
Management, and Inventory. Proposes and agrees to the CI types and level of
detail at which CIs are to be identified.
- Evaluates systems that
discover and interface with configuration management database.
- Plans and executes
population of the configuration management database (manual and automated);
manages CMDB, central libraries, tools, common codes and data; ensures regular
housekeeping of the CMDB.
- Ensures changes to the
configuration management processes are properly approved and communicated.
- Works collaboratively
across ITS to implement CMDB assets and leads continual service
- Produces and
distributes management reports for configuration management.
- Defines certification
and audit processes and engages the CI class owners on regular certification
- On-boards new CI
Owners and manages training materials and quick guides.
- Reviews the
Configuration Management process on a regular basis for efficiency and
- Strong organizational and communication skills
- Strong ability to work in fast-paced environments
- With limited direction, supports
the implementation of new service catalog systems into production.
- Ability to work both
independently and as a contributing member of a small team
- Working knowledge of ServiceNow
Education / Certifications / Other
and fourteen (14) years or more of related experience; Masters and twelve (12) years
or more of related experience; PhD or JD and nine (9) years or more of related
Certification preferred (CITAM, CHAMP, CSAM, etc.)
- ITIL certification
preferred (Foundation or above)
skills with: MS Office products and Microsoft SharePoint
with the following:
- ServiceNow Asset and Configuration
- IT Financial Management
- Asset Management platform
- Business Service Mapping
- Structured Query Language (SQL)
Software Asset Management in the Cloud
SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details.
SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.