Job ID: 2015230
Location: DURHAM, NC, United States
Date Posted: Oct 13, 2020
Category: Information Technology
Subcategory: Technical Support
Shift: Day Job
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: No
SAIC is searching for a Technical Support I specialist in Durham, NC to support EPA! This opportunity will be available in mid to late October 2020.
Responsibilities & Duties:
The Technical Support I agent will take phone calls regarding general questions, remote, password, mobile, outlook and security.
The Service Desk agent will answer service desk calls from EPA end users and work to resolve their issues.
The service agent has to be able to remotely troubleshoot user issues and determine what is assistance is needed.
If unable to assist, document issue and steps taken to resolve before correctly routing to local support or specific group.
While assisting with password issues, it is important to verify personnel information and employment.
Coaching and development is provided for customer service skills and consistency in handling user issues.
QualificationsRequired Education & Experience
SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.