Systems Support Technician
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Job ID: 2015129
Location: WASHINGTON, DC, United States
Date Posted: Dec 15, 2020
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Evening Job
Travel: No
Minimum Clearance Required: Top Secret
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work:
Benefits: Click here
Job Description
Description
SAIC is seeking a Systems Support Technician to support a large federal government agency. Employee will perform on-site, at a secure government location on one of three shifts, including weekend/holiday rotations.
Description of Duties:
- Monitor ticketing system to receive work assignments.
- Fulfill user requests for email account service following standard operating procedures.
- Perform user account and mailbox moves on Exchange 2010 & 2013 email systems.
- Add/delete/modify Distribution list.
- Correct user Outlook 2010 issues: setup, junk mail, and mailbox size increase. Add/modify Outlook 2010 shared calendar.
- Assist customers with PST mapping modify/restore.
- Complete shift logs and turnover.
- Reply to all customer inquiries in a timely manner.
- Document issues and escalate to next tier support as necessary.
- Monitor systems consoles and remediate alerts.
- Perform server builds and decommissions.
Qualifications
Required Education/Experience:
High School and 11+ yearsRequired Experience/Skills/Attributes:
- Ability to focus on ticketing system for sustained periods.
- Ability to follow standard operating procedures and comply with data entry standards.
- Possess strong oral and written communication skills to escalate problems encountered.
- Possess basic literacy in Microsoft Windows Server, Active Directory and Exchange environment.
- Possess basic literacy in TCP/IP based networking.
Desired Experience/Skills/Attributes:
- Microsoft Server, Exchange, Active Directory
- CompTIA Network+, CompTIA A+
- ITIL Foundations
Overview
SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.
