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Help Desk System Administrator

Job ID: 2015119
Location: FORT HOOD, TX, United States
Date Posted: Sep 21, 2020
Category: Information Technology
Subcategory: Sys Administrator
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: No

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Job Description


SAIC is currently seeking a Help Desk-Systems Administrator responsible for the daily operation of computer networks located at Fort Hood, TX. 

Tasks include organization, support and installation of peripherals, hardware and software used by the system in its everyday function. 

Job Duties include: 

  • Responding to requests for technical assistance in person, over the phone, and via email
  • Diagnose and resolve basic technical hardware and software issues as well as logistics and administrative questions
  • Advise customers on appropriate action(s) towards resolution
  • Follow standard Help Desk procedures
  • Redirect unresolved problems to appropriate resources
  • Track and route problems and requests and document resolutions
  • Prepare various activity reports and respond to data and metrics calls
  • Stay current with system information, changes, patches and updates
  • Work on assignments that are moderately complex in nature.    




  • Active DoD Secret Clearance required.
  • Bachelors of Science Degree (or Equivalent) and at least 4 years of related experience required (4 years equivalent experience accepted in lieu of degree).

  • US Army (Active/Reserve) prior experience
  • DoD 8570 Certified (Security +, Network +, Windows Environment)

  • 1 Year IT support in Windows environment
  • Demonstrated experience with LAN/WAN/CAN, routing protocols

  • Demonstrated experience supporting Microsoft Office and Windows OS in an enterprise environment

  • S-VTC/VTC operation and troubleshooting experience



SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.

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