Job ID: 2015009
Location: RICHMOND, VA, United States
Date Posted: Oct 26, 2020
Category: Program Management
Subcategory: Program Mgmt
Shift: Day Job
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: Yes
SAIC is seeking a Chief Operations Manager to join our account team supporting a major state & local government customer. The Operations Manager is an experienced Information Technology (IT) service manager with a background in driving operational delivery and excellence. The Operations Manager will be a core member of the leadership team providing infrastructure services to a variety of geographically dispersed customers. The Operations Manager provides overall leadership, guidance and management for multiple teams delivering IT infrastructure services and is responsible for the quality and performance of those teams and services.
The Chief Operations Manager will serve as the key representative and spokesperson for all operational issues and will be accountable for operational strategy, capabilities, long range goals and objectives along with achievement of existing and emerging objectives for service performance, cost and schedule. The Operations Manager will frequently interact directly with customers, up to and including executive level staff, during meetings, direct interactions and through participation in IT governance activities.
Background / Experience
The ideal candidate will possess a broad range of governance, operations and service delivery experience including service delivery team management, financial management and working within a decentralized environment. Experience with the day-to-day operations of a Service Desk and Operations Center is a must with demonstrated accomplishment in the improvement and automation of services. Experience with state & local government customers is strongly desired.Experience with the management and integration of multiple suppliers, each with varying degrees of service delivery methods and maturity. Demonstrated track record of working toward pre-determined long-range goals and objectives. Assignments are often self-initiated.
SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.