Job ID: 2014959
Location: COLUMBIA, MD, United States
Date Posted: Sep 28, 2020
Category: Information Technology
Subcategory: Network Technician
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: Top Secret
Potential for Remote Work: No
SAIC is seeking candidates for the Defense Information Systems Agency (DISA), a Combat Support Agency, who engineers and provides command and control capabilities and enterprise infrastructure, to continuously operate and assure a global net-centric enterprise which directly supports joint warfighters, national level leaders, and other mission and coalition partners across the full spectrum of operations.
The Software Applications Support Technician will support DISA Storefront Global Service Desk team and will be responsible for all Tier I and II escalated incidents, to perform proactive near-real-time system monitoring that is applicable to the DISA Storefront solutions/application(s); troubleshoot and resolve trouble tickets, collaborate with development team to recreate problems in test environment, verify issue resolution on customer’s behalf, verify with the customer that the issue has been resolved and update using the Remedy ticketing system.
This requirement entails shift work options. Core business hours is defined as 0800 – 1700 during weekdays (in accordance with global customer time zones). Contact with customers may periodically be required on weekends, but not Federal holidays. This requirement requires shift work as defined by:
Day shift 7am – 3 pm
Mid-shift 3pm-11pm *
Nightshift 11pm-7am *
Technical support will be available on a 24/7 basis and available Monday through Friday during global government business hours. The Tier II Help Desk will serve as the 24/7 escalation point for Tier III activations. The goal is to provide customer support to our global user base during their core business hours. *Mid-shift and Nightshift will start on a Sunday evening.
High School equivalent and 7+ years related experience.
Candidates with experience with Kinetic Request, Kinetic Task, Kinetic Response, Kinetic Info are strongly desired
Familiarity with Agile and or SAFe practices. Experience with JIRA. Any equivalent IAT-II certification; if not the certification listed above.
SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability