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Services Support Rep 1 (L2)

Job ID: 2014884
Location: SALT LAKE CITY, UT, United States
Date Posted: Sep 16, 2020
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Day Job
Travel: Yes, 25 % of the Time
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No

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Job Description

Description

We are currently seeking a motivated, career and customer oriented associates to join our team to begin an exciting and challenging career with SAIC.

Job Details:

 

  • Delivers remote hardware and software support services to clients to resolve product use and multi-product/platform problems, and/or questions relating to enterprise systems, networks and application software, as well as desktop applications that are beyond the scope of the client's first level help desk support function.
  • Provides technical support of hardware, systems, sub-systems and/or applications.
  • May provide some work leadership to other operations personnel through assignment of work, monitoring of progress, review of results, orientation and technical instruction
  • Knowledge of troubleshoot network connectivity issues, working with remote employees on a corporate network.

Qualifications

Key Qualifications:

 

  • Knowledge of Service Desk and Contact Center environment
  • Time Management
  • Strong knowledge of Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users


Education / Certification / Security Clearance Requirements:

  • High School Diploma and 2 years experience or equivalent required
  • Must be able to obtain one of the following COMPTIA CE certifications: A+, Network +, or Security +
  • Must obtain MCP within 6 months after being hired
  • Must be able to obtain and maintain a Secret level government security clearance.

 



Overview

SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

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