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Warranty Coordinator

Job ID: 2014849
Location: OKLAHOMA CITY, OK, United States
Date Posted: Oct 12, 2020
Category: Engineering and Sciences
Subcategory: Field Technician
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: Yes

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Job Description

Description

PRIMARY RESPONSIBILITIES:

  • Act as the primary interface between FAA and hardware vendors on warranty claims, status, and action plans
  • Work directly with hardware vendors to analyze and resolve warranty-related issues
  • Drive timely resolution of warranty issues
  • Develop and present weekly and monthly status reports relating to warranty work
  • Collect, integrate, and analyze data from multiple sources to develop a picture of warranty performance and trends
  • Responsible for ordering and tracking all warranty replacement parts

Qualifications

EDUCATION AND EXPERIENCE: 

  • Associate’s Degree in related discipline and three (3) years related experience; Or High School diploma and five (5) years equivalent experience performing in a technical support role
  • Prior Help Desk Support / Desktop Support experience
  • Windows 10 experience
  • The ability to work independently with minimal supervision and professionally represent the program
  • Highly motivated individual willing to learn and apply new concepts, tools, and software
  • Good verbal and written communication skills, especially with other organizations
  • Initiative
  • Good problem solving and troubleshooting skills
  • Ability to work effectively in a team setting

 

CLEARANCE:

  • Must be a US Citizen and have the ability to obtain a Public Trust clearance

 

DESIRED SKILLS:

  • A+, or other technical certification
  • Customer friendly attitude is a must
  • Ability to work independently, or as part of a team


Overview

SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.

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