A data center engineer
is needed for a Government Owned, Contractor Operated data center located in
Research Triangle Park, North Carolina. The job includes information technology
(IT) equipment installation, network cabling, maintenance and troubleshooting. In addition, the position provides monitoring, operating and
coordination of maintenance for the power and cooling infrastructure that
supports the IT equipment at the hosted data center and various customer site
computer rooms around the U.S.A.
- Responsible for the
racking, cabling, maintenance and troubleshooting of IT equipment and cabling infrastructure
within a data center
- Responsible for the
operational inventory of all data center equipment in the configuration management
database (CMDB) and data center infrastructure management (DCIM) tools
- Analyze and resolve
infrastructure critical issues
- Be a resource for remote
engineering and operations teams representing data center concepts through
- Ensure all
equipment is labeled in compliance with asset management standards
- Create, develop, and maintain datacenter
infrastructure site documentation, including floor layouts, rack elevations,
and network cabling point to point baseline documents
- Deploy structured
cable solutions to support engineered network topologies
- Manage electrical
and mechanical operations in the computer rooms focusing on availability,
service delivery, and hosted facility customer relationship management
- Monitor, coordinate
security access and provide escorting within the computer room
- Maintain work
tools, spare parts, copper, fiber and power cord inventory
- Develop and
maintain processes and procedures associated with the management and deployment
of data center infrastructure covering power planning, structured cabling, and
- Participate in project coordination
meetings, and clearly communicate any necessary or recommended updates to
- Deploy, configure
and maintain DCIM software
- Interact with the Government regarding
data center engineering technical considerations and for associated problems,
issues or conflicts
- Perform computer room operations during
day shift (typically 8:00AM – 4:00PM M-F) with on-call support 24x7 for
- 10-15% travel to various regional computer rooms, with customer approval.
Qualifications Required Education, Experience, & Skills
- Bachelors and two (2) years or more experience; Masters and 0 years or more experience. Additional experience may be accepted in lieu of degree.
- Must be an effective communicator, both
orally and in writing, and be able to discuss both cabling and networking
issues with network users, administrators, consultants, architects and
- Must be able to operate with minimal
direction for job duties, take personal responsibility, and have a passion to
approach all aspects of the job with enthusiasm.
- Knowledge and experience of providing hands-on
break/fix Server & Network Support.
- Experience in cabling infrastructure and
network design of copper and fiber-optic cabling infrastructures.
- Experience in deployment and installation
of switches, routers and servers.
- Strong analytical skills and
problem-solving skills needed to manage technical challenges, analyze,
understand, and interpret data.
- Ability to provide remote clear, accurate
and timely communications within conference bridge environments with other
program technical personnel, government overseers, and senior managers.
- Strong personal computer & IT skill
sets, including, but not limited to, Google GSuite, MS Office and drawing tools
such as MS VISIO.
- Experience with information technology
service management tools (e.g. ServiceNow)
- Personal qualities to include integrity,
respect for others, personal responsibility, and a passion to approach all
aspects of the job with enthusiasm.
Desired Education, Experience, & Skills
- Knowledge of all aspects of data center
power distribution including facility and cabinet based PDUs, ATSs, and UPSs.
- Diverse knowledge of HVAC dynamics
including airflow measurement, floor tile placement and ASHRE cooling
- Knowledge of DCIM tools and experience
with implementation, specifically with Sunbird dcTrack/PowerIQ.
- Data center training certifications (e.g.
DCCA, DCEP, DCIS, DCOS, CDCP)
- ITIL V4 Foundation certification
- Must be a US Citizen and
possess a US “Public Trust” clearance, Secret (or higher) clearance, or be
able to obtain a Public Trust clearance.
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