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Audio/Video End User Support Specialist

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Job ID: 2014744
Location: ALBUQUERQUE, NM, United States
Date Posted: Sep 29, 2020
Category: Information Technology
Subcategory: Knowl/Collab Engr
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: DOE Q
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: No

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Job Description

Description

SAIC is looking to fill a position for an End User Support Specialist to provide support to monitor, install and perform maintenance on personal computers, laptop computers, software, and networks. Provide support in responding to system user requests for assistance. Provide support for on-the-spot diagnostic evaluations, implementation of corrections, and training users in proper operation of systems and programs. Provide support to: install and provide basic support for approved PC software; perform upgrades to all computer platforms, train office staff on computers, maintain logs and inventory of equipment repairs, assist in administering all computer platforms as directed and assist in resolving any operations problems. Support the agency Local Area Network (LAN) Administrator with server maintenance and administration. Require general knowledge of network products including, but not limited to, Novell, CISCO, and UNIX.

Operations support personnel shall be responsible for the day-to-day setups of videoconferences and videoconference bridge operations when assistance is requested through the scheduling software or through the VACT Schedule Desk. This person will troubleshoot videoconference setup problems, answer the help line and performing Scheduler duties on an as-needed basis. They will be responsible for general software upgrades and/or web based remote upgrades. They will be responsible for assisting with classified/security documents. Videoconference Bridge support will involve the setup and troubleshooting of onsite bridge calls as needed. They will also be responsible booking and setting videoconference bridge services when the customer requires.

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Qualifications

•Bachelor's degree in Computer Science, Engineering, Information Systems or related field and 2 or more years of professional experience or 6 years of relevant experience in lieu of degree.
•A minimum of one or more years' experience in videoconference system support with an emphasis on audio and videoconferencing in a multi-vendor environment.
•Must have excellent customer service skills.
• Must have excellent verbal (including telephone) and written communications skills.
•Preferred candidate should have an active DOE L or Q clearance but can start uncleared and must be able to obtain a DOE Q clearance.

Desired Skills:
•Experience with Polycom or Tandberg codecs
•Experience with Skype systems, including installation
•Active DOE L or Q or DoD Secret or Top Secret clearance




Overview

SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

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