Job ID: 2014694
Location: SPRINGFIELD, VA, United States
Date Posted: Sep 11, 2020
Category: Executive Management
Subcategory: SVP, IT Managed Services
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: TS/SCI
Clearance Level Must Be Able to Obtain: TS/SCI with Poly
Potential for Remote Work: No
SAIC is seeking an IT Enterprise Operations Manager to support efforts in Springfield, VA.
The information Technology Enterprise Operations Manager will have responsibility for the full range of matters pertaining to the Operations and Maintenance (O&M) efforts of all assured information systems under the cognizance of the Activity’s Chief Information Officer. The Operations Manager directly supports the Chief of IT and provides day-to-day planning and oversight for the Activity’s operational data centers, networks, telecommunications infrastructure, servers, systems, services, and applications. In accordance with Government focus and prioritization the Operations Manager maintains an overall health and status awareness of all assigned resources through effective and flexible resource and task management.
The Operations Manager is responsible for near-real time reporting of anomalies and performance matters impacting the confidentiality, integrity, and/or availability of applicable systems across the enterprise. Upon notification of a new incident or problem affecting an IT production system, the Operations Manager is responsible for ensuring the proper entities are notified by all required means and engages the Service Desk Manager (or representative) and the necessary Contractor IT workforce to track the issue to resolution by permanent fix, or workaround, escalating to in-house or third-party Engineering teams as appropriate. The IT Operations Manager also ensures prompt notification, response, and proper action is taken for all Information assurance (IA) and/or Cybersecurity incident response.
Working closely with the Activity’s IT Government leadership representatives and the Contractor IT workforce, the Operations Manager shall aid with scheduling, de-conflicting, and coordinating routine maintenance activities, along with task/project efforts, and emergency changes in order to minimize production systems and service downtime.
The Operations Manager leads weekly service operations meetings, apprising the Activity IT Government leadership of network, infrastructure, and system operations; security; remediation activities; performance impacts; system outages; and other related operational matters. They shall also facilitate the daily IT Operations Stand-up with the applicable Contractor IT O&M workforce to review the operational status and planned work for the day and provide applicable updates to the Activity’s IT Government leadership as required.
Supports the IT continuous improvement program and is expected to develop and provide recommendations for innovative idea, process, and technology improvement to the overall Activity’s IT Operations and Service management approaches.
This position is designated as Cyber IT/Cybersecurity Workforce position in specialty area Operations & Maintenance – Customer Service & Technical Support as outlined in SECNAV M5239.2
SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For ongoing news, please visit our newsroom. EOE AA M/F/Vet/Disability