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Associate ServiceNow Business Analyst/Developer

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Job ID: 2014560
Location: OAK RIDGE, TN, United States
Date Posted: Nov 19, 2020
Category: Information Technology
Subcategory: Platform Engr
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work:
Benefits: Click here

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Job Description


Position Summary

SAIC is seeking an Associate ServiceNow Business Analyst/Developer to join our team supporting major state & local government customers. The Associate ServiceNow Business Analyst/Developer will Participate on a team of ServiceNow administrators, analysts and engineers in a highly professional, service oriented environment supporting operations, maintenance and development of SAIC and customer instances of ServiceNow. 

This is a remote position where employees have the ability to work from home.

Essential duties of this position include:

• Analysis of requests for enhancements to the system based on evaluation of the business needs and alignment with system / process best practices.
• Determine and document user requirements for business processes and abide by those requirements for future projects
• Estimation of level of effort and schedule for work orders.
• Collaboration with technical staff and non-technical staff through solution iterations, and acceptance.
• Clearly and regularly communicate with management and technical support colleagues
• Create direct channels of communication to software and application developers that get the job done within required timelines
• Implement a management plan for each project and hold regular stakeholder meetings to keep all interested parties updated in project progress
• Test and maintain software products to ensure strong functionality and optimization
• Implementation, maintenance, and enhancement of various ServiceNow modules such as Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management, and Reporting.
• Service-Now configuration and customization including, but not limited to: Client Scripts, UI policies, UI Actions, Script Includes, Business Rules, workflow administration, report setup, data imports.
• Activation of new customers – typically fixed price / fixed schedule projects that include data migration, integrations, system configurations, development of service catalog and portal, training, and go-live.

The Associate ServiceNow Business Analyst/Developer performs a critical management role ensuring that the technology ServiceNow IT support processes and workflows are working effectively, reliably, and efficiently to meet service objectives and customer expectations. This position offers the chance to improve the speed, efficiency, and usability of IT services.


Background / Experience
The ideal candidate will have 2+ years’ experience working in ServiceNow as an administrator or as a beginning ServiceNow developer.

Required Qualifications:
• Bachelor's degree preferred in Computer Information Systems, Management Information Systems, Computer Science or other related field/concentration
• Experience developing in COTS or custom built software that uses a relational database.
• Working knowledge of web applications, networks, protocols and email (SMTP, POP3)
• Experience defining business requirements, analysis and design of possible solutions, estimation of level of effort and hours required to complete the work.
• Ability to work independently and multi-task effectively
• Demonstrated understanding of projects from the perspective of both client and business
• Flexible and willing to accept a change in priorities as necessary
• Strong attention to detail
• Detailed analytical abilities
Preferred Qualifications:
• ITIL Foundations V3 Certificate or 2 or more years of ITIL and related process experience
• Experience with Agile methodology and working on scrum teams.
• Strong experience in user testing and project management
• Experience developing reports, dashboards, working with reporting tools and concepts, (Crystal Reports, Business Objects).
• Experience with data migration, data management, developing transform maps, and scripts for use in migrating data from excel spreadsheets and databases, establishing successful data feeds.
• Experience with ServiceNow Service Catalog Development
• Experience with LDAP, MID Server configurations, Active directory data feeds.
• Experience in designing and developing SOAP and RESTful Web Services.
• Experience with Bootstrap and responsive web applications.


SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.

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