Join our Talent Network >

Computer Operator IV

Job ID: 2014450
Location: NORTH CHARLESTON, SC, United States
Date Posted: Sep 8, 2020
Category: Wage Determination (SCA)
Subcategory: Service Contract Act
Schedule: Full-time
Shift: Night Job
Travel: No
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No

Share: mail

Job Description

Description

SAIC is seeking professionals in North Charleston, SC


JOB DESCRIPTION:


Night shift and the other day/evening shifts available after training completed.

 


Minimum Clearance Required: SECRET

 


Support a high-volume Naval Command, Control, Communications, Computers, Intelligence (C4I) Service Center to include GCCS-M/J, TBMCS, JADOCS, NTCSS, and LMMT.


Candidate will perform basic troubleshooting methods to remotely isolate Fleet problems from a system level perspective to a sub system resolution.


Candidate will document precise details of system problems for analysis by Tier III support elements, as needed. 


Perform Service Center Trouble Ticket status checks with both internal and external customers. 


Provide on call metrics reports utilizing Microsoft Excel and the trouble ticket analytics-reporting tool. 


Candidate will be on-call over weekends on a rotational basis with other team members and may be required to work extended hours, as needed.


 


Qualifications Section:


 


Required Education and Experience:


Active DoD Secret clearance.


1+ years of prior IT Helpdesk related work experience in a Windows call center environment.



1+ years of experience with HEAT, TrackIT, Magic, Remedy, Peregrine, or other Ticketing systems is a must.


Experience supporting Microsoft Office and Windows OS in an enterprise environment.


Strong Oral and written communication skills.


 




Qualifications


AA Degree and 4 years of experience or High School diploma or GED and 6 years total experience. 




Overview

SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

Share: mail

Similar Jobs

Drafter/CAD Operator IV

HANAHAN, SC, United States
Wage Determination (SCA)

MRAP Laborer

NORTH CHARLESTON, SC, United States
Wage Determination (SCA)

MRAP Engineering Technician I

NORTH CHARLESTON, SC, United States
Wage Determination (SCA)

USMC Laborer

HANAHAN, SC, United States
Wage Determination (SCA)

USMC Engineering Technician II

HANAHAN, SC, United States
Wage Determination (SCA)

USMC Laborer

NORTH CHARLESTON, SC, United States
Wage Determination (SCA)

Computer Operator IV

NORTH CHARLESTON, SC, United States
Wage Determination (SCA)

Welder-Fitter

HANAHAN, SC, United States
Wage Determination (SCA)

DOD Engineering Technician I

NORTH CHARLESTON, SC, United States
Wage Determination (SCA)