Job ID: 2014450
Location: NORTH CHARLESTON, SC, United States
Date Posted: Sep 8, 2020
Category: Wage Determination (SCA)
Subcategory: Service Contract Act
Shift: Night Job
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No
SAIC is seeking professionals in North Charleston, SC
Night shift and the other day/evening shifts available after training completed.
Minimum Clearance Required: SECRET
Support a high-volume Naval Command, Control, Communications, Computers, Intelligence (C4I) Service Center to include GCCS-M/J, TBMCS, JADOCS, NTCSS, and LMMT.
Candidate will perform basic troubleshooting methods to remotely isolate Fleet problems from a system level perspective to a sub system resolution.
Candidate will document precise details of system problems for analysis by Tier III support elements, as needed.
Perform Service Center Trouble Ticket status checks with both internal and external customers.
Provide on call metrics reports utilizing Microsoft Excel and the trouble ticket analytics-reporting tool.
Candidate will be on-call over weekends on a rotational basis with other team members and may be required to work extended hours, as needed.
Required Education and Experience:
Active DoD Secret clearance.
1+ years of prior IT Helpdesk related work experience in a Windows call center environment.
1+ years of experience with HEAT, TrackIT, Magic, Remedy, Peregrine, or other Ticketing systems is a must.
Experience supporting Microsoft Office and Windows OS in an enterprise environment.
Strong Oral and written communication skills.
AA Degree and 4 years of experience or High School diploma or GED and 6 years total experience.
SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability