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Network Support Center Operations Lead

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Job ID: 2014402
Location: BELTSVILLE, MD, United States
Date Posted: Sep 18, 2020
Category: Information Technology
Subcategory: Technical Svcs
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Top Secret
Clearance Level Must Be Able to Obtain: Top Secret
Potential for Remote Work: No

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Job Description

Description

Position Description:

The Vanguard 2.2.1 program currently has an opening for Network Support Center Operations Lead to support the Department of State (DoS) Bureau of Information Resource Management (IRM) office. IRM provides transparent, interconnected systems and security supporting the day-to-day operations of the DoS worldwide technology infrastructure to  carry out its U.S. and foreign policy mission. IRM provides enterprise architecture design, engineering, operations and maintenance support services for desktops, servers, networks, firewalls, and enterprise applications across the Department.

 

Description of Duties:

 

This is a senior position within the Global Telecommunications Services Network Support Center overseeing the day-to-day operations staff.  This 24x7 workcenter is responsible for managing and maintaining global classified networks for the Department.  The organization is also responsible for day to day management of the Beltsville Information Management Center (BIMC) technical control facility. 

 

Responsibilities include:

 

  • Provides technical oversight for all information system operations activities within the Network Support Center.
  • Monitors and leads the response to complex technical control facility hardware and software problems. Interfaces with vendor support service groups to ensure proper escalation during outages or periods of degraded system performance.
  • Provides Infrastructure and Platform operations reviews, and evaluation of proposed and existing IT products and services to assure services continue to operate within agreed upon service levels. 
  • Consults on instrumentation of the infrastructure, and compilation of records and reports concerning network operations and maintenance. 
  • Analyzes and recommends software and hardware tools to identify and diagnoses complex problems and factors affecting network performance.

Qualifications

Required Education/Experience:

 

  • Bachelor’s degree in a related field or equivalent and 10 years of related experience.

 

Required Experience/Skills/Attributes:  

 

  • Require related technical experience in government IT services, ISP or federal network operations, and International IT operations.
  • ITIL Foundations Certification.
  • Networking certifications at the CCNP/CCDP level or equivalent, CCIE preferred.
  • Extensive experience leading large integrated IT services organization, including NOC, networking, and data center management.
  • Familiarity with DoS environment (data and voice networks, IT systems, policies and procedures), Foreign Affairs Handbooks (FAHs), Foreign Affairs Manuals (FAMs) preferred. 

 

Desired Experience/Skills/Attributes:

 

  • Master’s degree in a related field or equivalent and 7 years of related experience.
  • Experience utilizing MPLS, VPNs, and encryption services.
  • PMP certification.
  • ITIL Practitioner or Intermediate ITIL certification.


Overview

SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

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