Job ID: 2014347
Location: WRIGHT-PATTERSON AFB, OH, United States
Date Posted: Sep 25, 2020
Category: Program Management
Subcategory: Program Mgmt
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: Top Secret
Potential for Remote Work: No
As leader in the exciting and growing field of High Performance Computing (HPC), SAIC is searching for a Cross-Center Technical Lead to join our team working to solve DoD’s most critical mission challenges supporting the Department of Defense (DoD) High Performance Computing Modernization Program (HPCMP). The successful candidate will be responsible for managing a geographically dispersed team of 15+ technical professionals including Software Engineers, Database Developers and Administrators, Project Managers, Service/Help desk, Web Developers, and Technical Writers.
This position will partner closely with HPCMP customers and will work along the side of leading HPC staff and researchers working to solve DoD’s most critical mission challenge.
The successful candidate will:
Led and participate in User focused efforts to include user facing applications, COTS software procurement, system utilization metrics and analysis, queuing and scheduling, and baseline configuration.
Provide customer focused, immediate turn-around expertise for DSRC customers and enterprise projects
Partner closely with DSRC Technical Leads on the operational aspects of the program including authentication, availability, and utilization of HPC systems and tools
Lead and coordinate the effective servicing of service center tools and technologies as well as user and client requests via the Service Center to resolve issues, add capabilities, or communicate outward to the user community.
Lead development of User facing documentation, processes, and project plans/schedules.
Provides oversite and guidance of Tier 1 help desk, Tier 2 Liaisons, HPC accounts, and outreach staff across HPCMP enterprise.
Create and maintain an effective customer-first environment for quality customer relations, timely and accurate updates of outreach information, as well as timely response to and resolution of user service tickets/requests in alignment with the organization's priorities.
Manage and report metrics on help desk and accounts performance for weekly and monthly reporting
Identify processes, systems and/or applications that will improve various customer facing functions
Support the HPC Help Desk at the Baseline Configuration Team (BCT), providing input on policies and how they will affect the HPCMP and broad user community.
Education and Experience:
Possess excellent oral and written communication skills and ability to effectively interact with a highly skilled technical HPC support staff and users, internal staff, and management.
Organizational skills to balance and prioritize work in a dynamic work environment, and persistence to follow-through on tasks in the face of obstacles
Ability to work as part of a multi-faceted team, and leadership skills to guide and mentor the work of less experienced personnel
This coordination require strong communication skills to interface with multiple technical areas, users, internal staff, and management.
Prior experience working in a HPC environment
Prior experience as a user leveraging HPC for problem-solving/solutioning
Prior DoD working environment experience a plus
Possess knowledge of HPC job scheduling concepts and applications, especially with scheduling products from Altair (PBSPro)
Experience working with security implementations using multi-factor authentication, PKI, or Kerberos and Unix OS hardening to DoD STIG standards.
Strong troubleshooting and conflict resolution skills
A good understanding of user account provisioning is a plus
Experience managing the procurement, negotiation, installation and maintenance of COTS/GOTS, and open source software
SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability