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Telephony (Voice/VoIP) Technical Lead

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Job ID: 2014349
Location: ARLINGTON, VA, United States
Date Posted: Jan 22, 2021
Category: Information Technology
Subcategory: Sys Administrator
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: No
Benefits: Click here

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Job Description


The Telephony (Voice/VolP) Technical Lead performs high-level, day-to-day operational maintenance, support, and upgrades for complex operating systems, workstations and servers. Coordinates, directs and performs complex software installations and upgrades to operating systems and layered software packages. Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures. Continually monitors and tunes multiple systems to achieve optimum performance levels. Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions of varying complexities. Ensures data/media recoverability by developing and implementing a schedule of system backups and database archive operations. Plans and implements the modernization of servers. Develops, implements and promotes standard operating procedures and schedules. Conducts hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines. Incumbent develops and implements new standards, policies and procedures. Incumbent in this job works closely with Network and Systems Analysts to help determine and develop the systems that will be implemented. 

The Telephony (Voice/VolP) Technical Lead shall:
  • Serve as a technical expert and manager for all Voice / VoIP (Avaya) operations and maintenance;
  • Advise on Voice / VoIP design, architecture, and engineering;
  • Maintain a thorough expertise and understanding of Voice / VoIP Devices and their configurations, including but not limited to PBXs, switches, routers, mailbox systems, and handsets; 
  • Advise on technology innovations, security threats, and other industry trends;
  • Lead the development of technical requirements for Supplier operating agreements; and maintain a detailed understanding of the Software and mevice supporting Network Monitoring Tools (NMT), and the monitoring / reporting capabilities of the NMT.


Education and Experience:

  • Bachelors and ten (10) years or more of related experience and 3+ years of leading teams. 


Required Skills:

  • Experience in the implementation and customization of data management and performance tooling. 

  • Experience and knowledge of telecommunications and voice emerging technologies.

  • Experience in wired PBX, Cisco VOIP and/or Avaya

Desired Skills: 

  • Proficient in analytical project planning, negotiating, interpersonal and communication skills, both verbal and written.

  • ITIL v3 or higher


SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.

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