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Technical Support

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Job ID: 2014227
Location: COOKEVILLE, TN, United States
Date Posted: Sep 23, 2020
Category: Wage Determination (SCA)
Subcategory: Service Contract Act
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: No

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Job Description

Description

SAIC has an opportunity for a Technical Support I specialist in Cookeville, TN to support EPA! 
Responsibilities & Duties:
  • The Technical Support I agent will take phone calls regarding general questions, remote, password, mobile, outlook and security. 
  • The Service Desk agent will answer service desk calls from EPA end users and work to resolve their issues. 
  • The service agent has to be able to remotely troubleshoot user issues and determine what is assistance is needed. 
  • If unable to assist, document issue and steps taken to resolve before correctly routing to local support or specific group. 
  • While assisting with password issues, it is important to verify personnel information and employment. 
  • Coaching and development is provided for customer service skills and consistency in handling user issues. 

Qualifications

Required Education & Experience
  • AA Degree or equivalent in related discipline; Or, High School and up to two (2) years of related experience. 
Clearance Requirements 
  • Must be able to obtain & maintain EPA Public Trust clearance.



Overview

SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

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