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Service Desk Agent Level 1

Job ID: 2013959
Location: SALT LAKE CITY, UT, United States
Date Posted: Sep 24, 2020
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Interim Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No

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Job Description

Description

SAIC is currently seeking a Service Desk Agent Level 1 to begin and exciting and challenging career.


JOB DESCRIPTION:  Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.  General supervision and instructions given for routine work, and detailed instructions given for new activities or special assignments. Has considerable knowledge of the job.  Complete acquaintance with and understanding of the general and detailed aspects of the job and their practical applications to problems and situations ordinarily encountered. General supervision and instructions given for routine work, and detailed instructions given for new activities or special assignments. Contacts are typically with individuals within own department and occasionally with contacts outside own organization.  Contacts involved obtaining or providing information or data requiring some explanation or interpretation. 

Qualifications

Requirements:


AA Degree in related discipline and one year related experience; Or, High School and two (2) years of related experience with relevant certification A+ or N+ or Sec+

Interim Secret Clearance with ability to obtain and maintain a Secret Clearance



Overview

SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

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