Job ID: 2013951
Location: RICHMOND, VA, United States
Date Posted: Sep 24, 2020
Category: Information Technology
Subcategory: IT Asset Mgmt
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: Yes
SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC has approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.4 billion. For more information, visit saic.com.
About the SAIC MSI Program
Science Applications International Corp. (NYSE: SAIC) services a $165 million contract awarded by the Commonwealth of Virginia to serve as a Multisourcing Service Integrator (MSI). Under the contract, SAIC provides an innovative approach to assist the Virginia Information Technologies Agency (VITA) with modernizing the state’s technology infrastructure. Under the contract, SAIC coordinates and monitors multiple IT infrastructure services suppliers for state executive branch agencies. The MSI is the cornerstone of a strategy that diversifies the state’s portfolio of suppliers, improves service delivery quality, ensures cost-competitiveness, and provides transparency and accountability into the commonwealth’s service delivery platform.
SAIC is seeking an Assistant Configuration Manager / Service Mapping Analyst to join our team supporting a major state & local government customer. The Configuration Manager / Service Mapping Analyst is responsible for defining and managing the business services and applications within the Configuration Management Database (CMDB) as a part of the Service Asset and Configuration Management (SACM) team. The ideal candidate must also serve as a backup to all position responsibilities using legacy technology and implement capabilities throughout the enterprise for a large infrastructure support program. Essential duties of this position include:
The Assistant Configuration Manager / Service Mapping Analyst stays abreast of new features and functionality, playing a key role in driving continual service improvement. You will have the opportunity to solve complex problems, design user-friendly interfaces, and optimize processes through automation. This position offers the chance to improve the speed, efficiency, and reporting capability of IT services. The Service Mapping Analyst will also play a key role in representing current and future capabilities of supporting ITSM tools, and contributing to long-term strategy as well as tactical activities leading to the continual improvement of the environment to meet objectives.
SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability